Sr. Client Service Specialist (Weekend Days)

Crane Worldwide Logistics; Kentucky; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a client service representative in Kentucky to respond to orders, handle client inquiries, and resolve issues related to service and delivery. The ideal candidate will have a High School Diploma or GED and 2-4 years of relevant experience.

The position includes benefits such as a Quarterly Incentive Plan, extensive Paid Time Off, and health benefits. Candidates must also be able to pass an E-Verify Check.

Responsibilities

• Responds to orders, client inquiries, invoice questions and complaints.
• Records and resolves issues with orders and service.
• Expedites corrections or adjustments for client complaints.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

2-4 years client service experience

Job description

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

Other Skills & Abilities

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to Multi-task

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED
• 2-4 years client service experience

Certifications & Licenses

• Professional certification may be required in some areas.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

The position requires the final candidate to successfully pass an E-Verify Check.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.