Client Service Specialist - Weekend Shift (Fri - Sun|6 AM - 6:30 PM)

Crane Worldwide Logistics; Kentucky; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Medical Dental Vision

Tuition Reimbursement

Recognition Program

Volunteer Time

Employee Discounts

Wellness Incentives

Sales Commission

Job summary

Crane Worldwide Logistics in Kentucky is seeking a detail‑oriented customer service associate to handle orders, inquiries, and billing questions. You will respond to client requests, resolve delivery and service issues, and ensure timely follow‑ups.

The role emphasizes problem solving, documentation, and conflict resolution, with opportunities for recognition and benefits as described in the job posting.

Qualifications

• High School Diploma or GED (High school or better).
• 0-2 years experience as an assembly line lead.

Responsibilities

• Responds to orders, client inquiries, invoice questions and complaints.
• Resolves issues with orders, delivery dates, or service.
• Follows up to ensure resolution of client complaints.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Resolves issues with orders, delivery dates, or service.
• Resolves the client's complaint; determines the cause of the problem; selects and explains the best solution; expedites corrections or adjustments; follows up to ensure resolution.

Other Skills and Abilities

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to Multi-task

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education and Experience

• High School Diploma or GED (High school or better).
• 0-2 years experience as an assembly line lead.

Certifications and Licenses

• Professional certification may be required in some areas.

Benefits

• 136 hours of Paid Time Off (equivalent to 17 days per year), usable for Sick Time or Personal Use.
• Excellent Medical, Dental, and Vision benefits.
• Tuition Reimbursement for education related to your job.
• Employee Recognition and Rewards Program.
• Paid Volunteer Time to support a cause close to your heart.
• Employee Discounts.
• Wellness Incentives up to $100 per year for completing challenges, plus discounts on contribution rates.
• Potential to earn a strong commission based on your sales ability.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

This position requires the final candidate to successfully pass an E‑Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID‑19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.