Sr. Client Service Specialist - Weekend Day Shift

Crane Worldwide Logistics; Florence (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly incentive plan

17 days Paid Time Off

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics in Florence, KY is seeking a detail-oriented Client Services professional to respond to orders, inquiries and invoice questions. You will work to resolve issues related to orders, delivery dates, and service.

The ideal candidate has 2–4 years of client service experience and a high school diploma or GED. This role supports a busy, customer-focused operation with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• High School Diploma or GED.
• 2–4 years client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Determines cause, explains solution, expedites corrections and follows up.
• Responses are predominately routine but may deviate from standard procedures.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Job Category: Client Services

Requisition Number: SRCLI009822

• Posted : July 17, 2026
• Full-Time

Locations

Showing 1 location

Florence, KY 41042, USA

Description

Essential Job Functions

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures
• Other duties as assigned

Other Skills & Abilities

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to Multi-task

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED
• 2-4 years client service experience

Certifications and Licenses

• Professional certification may be required in some areas

Why Should You Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Company is an Equal Opportunity Employer. We protect Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.