Sr. Client Service Associate

Gaynor Staffing; Los Angeles (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401k matching plan

Student loan assistance

Pet insurance

Job summary

Gaynor Staffing is looking for a Senior Client Service Associate in Los Angeles, California. The successful candidate will coordinate operational processes, manage client onboarding, and serve as a key liaison between clients and internal teams.

Ideal candidates should have 5+ years of experience in a financial services role, excellent communication skills, and proficiency in Microsoft Office. The position offers a competitive salary of $100,000 - $120,000 plus benefits, including medical, dental, and vision insurance.

Qualifications

• 5+ years of experience in a similar operational or service role within an investment management firm, RIA, or broker-dealer.
• Strong understanding of financial services industry operations, standards, and best practices.
• Self-starter with the ability to take initiative and manage multiple assignments.

Responsibilities

• Coordinate operational and service-related processes for accurate execution of client transactions.
• Manage the new client onboarding process and ensure timely setup and transfers.
• Serve as a liaison between advisors, clients, and internal departments.

Skills

Problem-solving skills

Customer service

Organizational skills

Attention to detail

Interpersonal communication

Ability to manage multiple assignments

Microsoft Office proficiency

Education

BA/BS in finance or related field preferred

Job description

Senior Client Service Associate

An established, nationally recognized wealth management firm providing comprehensive investment, financial planning, and retirement solutions to individuals, families, foundations, and corporations is seeking a Sr. Client Service Associate to join their team. Their teams also support institutional consulting, cash management, and a broad suite of advisory services. With a strong operational platform, sophisticated investment capabilities, and a collaborative culture, they empower their advisors and internal teams to deliver exceptional client experience. Headquartered in a major financial hub with offices across the United States, we operate as a registered investment advisor (RIA).

Responsibilities

• Coordinate operational and service-related processes to ensure accurate and timely execution of client transactions and investment activities.
• Serve as a key liaison between advisors, clients, and internal departments, providing daily support, resolving inquiries, and maintaining high-quality service delivery.
• Manage the new client onboarding process, including meeting preparation, collection of client information, preparation of required account documentation, and coordination of account setup and transfers.
• Oversee asset allocation and reallocation workflows, including documentation management, account establishment, and coordination with internal investment and operations teams.
• Deliver a high level of customer service through research, follow-up, accurate information sharing, and timely completion of service requests.
• Maintain a strong working knowledge of firm policies, procedures, and investment strategies to effectively troubleshoot and support both advisors and clients.
• Participate in firm initiatives and complete additional responsibilities as assigned.

Qualifications

• 5+ years of experience in a similar operational or service role within an investment management firm, RIA, or broker-dealer.
• Strong understanding of financial services industry operations, standards, and best practices.
• Self-starter with the ability to take initiative, manage multiple assignments, and thrive in a fast-paced environment.
• Proven problem-solving skills and the ability to anticipate needs while delivering exceptional service.
• High energy, professionalism, and the ability to meet deadlines under pressure.
• Strong organizational skills with exceptional attention to detail.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to prioritize, organize workflow, and manage competing demands.
• Capacity to develop a working understanding of client portfolios and accounts.
• Ability to work independently and collaboratively within a team.
• Flexibility and willingness to take on other responsibilities as needed.
• Strong proficiency in Microsoft Office, including Excel, Word, and Outlook.
• BA/BS in finance or a related field preferred.

Benefits

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance
• Base salary of up to $100,000- $120,000 plus discretionary bonus (exact base salary amount will be dependent on experience)
• 5 days a week onsite

AN EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.

Benefits found in job post

Vision insurance, 401(k), Student loan assistance, Medical insurance, Dental insurance, Paid maternity leave, Paid paternity leave, Disability insurance

Requirements added by the job poster

• Working in an onsite setting
• Authorized to work in the United States
• No need for visa sponsorship