Senior Client Service and Operations Associate

Confidential Jobs; Town/Village of Harrison (NY); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance starting on day one

Paid parental leave

Flexible PTO plan

401(k) matching plan

HSA employer contributions

Student loan assistance

Job summary

A leading financial advisory firm in Harrison, New York, is seeking a Senior Client Service and Operations Associate to support operational efficiency and client service excellence. The ideal candidate will have a BA/BS degree, at least 5 years of financial services experience, and strong skills in Microsoft Excel and Salesforce. This full-time, in-office position offers competitive compensation including a base salary of $120,000-$130,000 and comprehensive benefits.

Qualifications

• Minimum 5 years of experience with financial services and/or client service.
• Strong written and verbal communication skills.
• Process-driven tasking and follow up skills.

Responsibilities

• Manage daily operations including client onboarding, account maintenance, and transaction processing.
• Field client requests and ensure compliance standards are met.
• Document and update contact information within the CRM database.

Skills

Adaptable

Agile

Team player

Clear communicator

Organized

Education

BA/BS degree in Business/Marketing/Communications or related field

Tools

Microsoft Excel

Salesforce

Job description

Senior Client Service and Operations Associate

Base pay range

$120,000.00/yr - $130,000.00/yr

We are a fast‑paced, thriving financial advisory practice based in Harrison, New York. We are a client‑centric team that provides a holistic approach to wealth management. We're searching for a director of operations and client service who naturally has a “do what it takes” attitude to support a seasoned team while providing a quality experience our clients have come to expect. You will report to the Managing Directors.

The Senior Client Service and Operations Associate is a strategic leader responsible for integrating operational efficiency and client service. You will support long‑term growth and sustainability. This is an in‑office position.

Characteristics you will need to be successful in this role

• Adaptable. You are comfortable working in a fast‑paced environment.
• Agile. You maintain composure and remain positive under pressure.
• Team player. You love collaborating and sharing ideas. You trust your teammates, and support.
• Clear communicator. You are great at getting and giving respectful and productive feedback to clients and colleagues.
• Organized. You create clear and logical processes to support your work and that of the organization.

What You'll Do

• Consistent and accurate completion of operational tasks, activities and workflows including account services and transaction processing.
• Manage daily operations including client onboarding, account maintenance, and transaction processing, account opening.
• Field client requests and complete tasks, following through to ensure our client's needs are met while following compliance standards.
• Preparing subscription documents for alternative investments, and separately managed accounts.
• Work with our custodian (Fidelity) to obtain account information and complete service requests.
• Ensure the prospect and client experience is performed as designed by managing and following the prospect and client timelines, and completing multi‑step tasks.
• Oversee client billing.
• Document and update contact information, status updates, and other important information within the CRM database. (Salesforce)
• Solving complex problems that combine multiple tech platforms on behalf of clients.
• Improve operational processes to improve efficiency and productivity.
• Opportunity to learn different functions within practice by supporting multiple roles.

What You'll Bring

• Team player, strong work ethic, and expresses a “client first” attitude.
• BA/BS degree preferred in Business/Marketing/Communications or related field.
• Strong Microsoft Office and Outlook competency with an emphasis on Excel.
• Process‑driven tasking and follow up skills.
• Strong written and verbal communication skills.
• The ability to accomplish a variety of tasks in a detailed, efficient, and organized manner.
• Minimum 5 years of experience with financial services and/or client service.
• Series 65. If not licensed it must be achieved within 6 months of hire. Other licenses may be required over time.

What We Offer

• Annual base salary range of $120,000-130,000 plus bonus based on qualifications and experience.
• Coverage on the first day of employment for medical, dental, and vision insurance.
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver).
• Flexible PTO plan.
• 401(k) matching plan.
• HSA employer contributions.
• Student loan assistance.

AN EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer‑related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or have other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.

#LI-Onsite

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance

Industries

• Capital Markets, Financial Services, and Banking