Senior Client Service Associate

TalentWealth; Rockville (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A premier recruiting firm is seeking a Senior Client Service Associate to lead a dedicated team within a financial services environment. This role involves overseeing client onboarding, account maintenance, and operational excellence while fostering a collaborative work culture. The ideal candidate has experience in managing client services, training staff, and ensuring compliance with industry standards. Strong interpersonal and problem-solving skills are essential. Join a respected firm offering career growth opportunities in Rockville, Maryland.

Qualifications

• Strong leadership and team management skills.
• Experience with financial services and RIAs.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Lead and mentor a team of Client Service Associates.
• Oversee client onboarding and account servicing.
• Ensure compliance with firm policies and regulations.
• Collaborate with cross-functional teams for efficient operations.

Skills

Leadership

Client Service

Operational Oversight

Organizational skills

Problem-solving

Interpersonal skills

Project Management

Education

3+ years in financial services

2+ years at a Registered Investment Advisor (RIA)

Tools

Black Diamond

Salesforce

Microsoft Excel

Microsoft Office products

Job description

TalentWealth Recruiting is a specialized recruiting firm focused on the financial services industry, partnering with independent wealth management practices nationwide. Our client—a highly respected, well-established 6 billion AUM RIA — is seeking a Senior Client Service Associate to join their team. This role has an accelerated career track into leadership.

Job Summary

This role will act as a lead and be part of a 25+ Client Service/Operations team responsible for ensuring seamless client onboarding, account servicing, and operational support while maintaining the highest standards of client service and reporting directly to the Managing Director of Client Service and Operations.

Essential Duties and Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of 7 Client Service Associates, fostering a culture of accountability, collaboration, and professional growth.
• Allocate workload, set priorities, and monitor performance to ensure client service standards are consistently met.
• Provide training, coaching, and cross-functional development opportunities to enhance team capabilities.
• Conduct regular team meetings to align on goals, address challenges, and share best practices.

Client Service & Operations Oversight

• Oversee client onboarding, account opening, and documentation processes across multiple custodial platforms.
• Ensure timely and accurate processing of client requests, including transfers, distributions, and account maintenance.
• Monitor client account activity, reconcile reporting, and oversee quarterly performance reporting.
• Partner with Wealth Advisors to ensure client needs are met with professionalism and efficiency.
• Serve as an escalation point for complex client service issues, ensuring prompt resolution.

Process & Compliance Management

• Develop and refine scalable processes to support firm growth and operational efficiency.
• Coordinate with Compliance on recordkeeping, advisory contracts, billing, and regulatory testing.
• Ensure adherence to firm policies, industry regulations, and custodial requirements.
• Collaborate with technology and operations teams to optimize workflows and leverage systems effectively.

Cross-Functional Collaboration

• Partner with Trading, Research, and Reporting teams to ensure smooth execution of investment strategies and accurate client reporting.
• Coordinate with custodians (e.g., Schwab, Fidelity) to resolve operational issues and enhance client service delivery.
• Support advisors with scheduling, meeting preparation, and client presentation materials as needed.

Qualifications

• A true team player and strong department leader
• Experience with Black Diamond, Salesforce, and iCapital Portal
• Understanding of alternative investment subscription documents and private placement memoranda
• Experience at a Registered Investment Advisor (RIA) firm
• High ethical standards
• Able to coalesce Client Services and Operations so that the company experiences superior customer service
• Multi-tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast-paced environment, and adjust priorities for self and staff as needed
• Experience working with major custodians such as Schwab and/or Fidelity
• Effective organizational, time management, resolution, and prioritization skills
• Excellent interpersonal skills and a customer service approach to problem solving
• Adept at process development, refinement, and optimization
• Strong problem-solving, analytical, and project management skills
• Excellent written and oral communication skills
• Proficiency with Microsoft Excel and other Microsoft Office products

Educational/License Requirements

• Financial services industry: 3 years (Preferred)
• Registered Investment Advisor Firm: 2 years (Preferred)