Sr. Client Manager

Arthur J. Gallagher & Co. (AJG); Phoenix, Northern (AZ, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Job summary

Gallagher Benefit Services in the United States seeks a seasoned client service professional to manage complex accounts and mentor teammates. You will guide accounts through the client service cycle, partnering with executives to retain clients and resolve issues.

Ideal candidates bring 5+ years in client service/claims, strong MS Office skills, and healthcare exposure. Life & Health license is preferred. This role offers a collaborative, growth-focused environment with broad client impact.

Qualifications

• Bachelor's degree with 5+ years’ client service and/or claims management experience.
• Proficiency in Microsoft Office applications and using technology to maximize productivity and quality.
• Healthcare client experience is a plus; appropriate licensing for Life & Health Insurance.

Responsibilities

• Responsible for Client Service Cycle with guidance from Client Executives and Senior Client Executives.
• Manage accounts with varying funding types and provide support on complex self-funded accounts.
• Maintain account responsibility and act as a strategic relationship manager and client liaison.
• Aim for high retention and provide guidance and mentorship to new hires and team members.
• Collaborate with account management to prioritize workflow and ensure accountability.
• Address internal and external challenges with guidance as necessary.
• Keep clients informed of compliance related issues and deliver solutions for strategic objectives.

Skills

Client service

Relationship management

Communication skills

MS Office

Team mentorship

Education

Bachelor's degree

Life & Health Insurance license

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Ensure delivery of exceptional service to Gallagher’s client by participating in Branch initiatives and priorities, proactively managing accounts, providing support on more complex accounts and mentoring team members.

How you’ll make an impact

• Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)


• Manages accounts with varying funding types and provide support on more complex self-funded accounts


• Maintains account responsibility and is a strategic relationship manager and client liaison


• Accountable for 95% retention for an assigned group of clients


• Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance


• Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through


• Address and resolve internal and external challenges with guidance as necessary


• Keep clients well-informed of compliance related issues


• Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts


• Work with account management team to ensure compliance with local and corporate standards


• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners


• Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables.

About You

Required: Bachelor's degree with 5+ years’ client service and/or claims management experience required. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.Experience with Healthcare clients is a plus. Appropriate licensing for Life & Health Insurance.

Behaviors:

• Successfully manages competing priorities, proficient is using technology as a tool to maximize productivity and quality, builds collaborative and mutually meaningful relationships with internal and external clients, and comfortably engages others in a consultative dialogue.


• Is willing to go the \"Extra Mile\" to achieve results that benefit the client, the Branch and Gallagher.


• Demonstrates composure, stamina, and resilience under pressure. Ability to work collaboratively within a team as well as independently.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)