Sr. Client Manager

Arthur J. Gallagher & Co. (AJG); Glendale (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(k) and Roth options

Educational expense reimbursement

Paid parental leave

Flexible work hours

Digital mental health services

Job summary

Arthur J. Gallagher & Co. (AJG) is actively seeking a talented individual for a client service role in Glendale, California. The successful candidate will be responsible for managing accounts and ensuring exceptional service delivery to clients, with a strong focus on strategic account management.

This position requires at least 5 years of client service or claims management experience, a Bachelor's degree, and proficiency in Microsoft Office. The role includes providing mentorship and support for team members while cultivating positive client relationships.

Qualifications

• 5+ years of client service or claims management experience.
• Proficiency in Microsoft Office applications.
• Licensing for Life & Health Insurance is required.

Responsibilities

• Manage accounts with various funding types and support complex accounts.
• Provide training and mentorship to new hires and team resources.
• Address and resolve internal and external client challenges.

Skills

Client service

Claims management

Proficiency in Microsoft Office

Healthcare experience

Education

Bachelor's degree

Job description

Overview

Ensure delivery of exceptional service to Gallagher’s client by participating in Branch initiatives and priorities, proactively managing accounts, providing support on more complex accounts and mentoring team members.

How you'll make an impact

• Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)
• Manages accounts with varying funding types and provide support on more complex self‑funded accounts
• Maintains account responsibility and is a strategic relationship manager and client liaison
• Accountable for 95% retention for an assigned group of clients
• Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
• Work closely with account management and resources to prioritize workflow, ensure accountability and follow‑through
• Address and resolve internal and external challenges with guidance as necessary
• Keep clients well‑informed of compliance related issues
• Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts
• Work with account management team to ensure compliance with local and corporate standards
• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
• Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables

About You

Required: Bachelor's degree with 5+ years' client service and/or claims management experience. Proficiency necessary in Microsoft Office applications and in using technology as a tool to maximize productivity and quality. Experience with Healthcare clients is a plus. Appropriate licensing for Life & Health Insurance.

• Successfully manages competing priorities, proficient is using technology as a tool to maximize productivity and quality, builds collaborative and mutually meaningful relationships with internal and external clients, and comfortably engages others in a consultative dialogue.
• Is willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher.
• Demonstrates composure, stamina, and resilience under pressure. Ability to work collaboratively within a team as well as independently.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

Inclusion and diversity

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.