Client Service Executive - Commercial Lines

Arthur J. Gallagher & Co. (AJG); Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) and Roth options

Flexible work hours

Educational expense reimbursement

Paid parental leave

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking an experienced Client Service Executive to join our Commercial team in Cincinnati, Ohio. In this role, you will oversee a significant book of business, managing client relationships, mentoring your team, and delivering tailored insurance solutions.

Your leadership will ensure exceptional service delivery while driving business growth. A Bachelor's degree and extensive client service experience are required. Enjoy competitive salary and benefits, including medical plans and paid parental leave.

Qualifications

• 5+ years client service or claims management experience required.
• Must hold appropriate licensing as required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage and service a book of business valued at $1MM+.
• Mentor team members to ensure exceptional service delivery.
• Provide strategic guidance for client risk management.

Skills

Client relationship management

Strong communication skills

Leadership

Data analysis

Microsoft Office proficiency

Education

Bachelor's degree or High School degree/GED with experience

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools that makes it easier for you to meet your clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape at your fingertips.

Here, you’re not just improving clients' risk profiles—you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

Overview

At Gallagher, we’re looking for an experienced Client Service Executive to join our Commercial team. In this executive‑level role, you’ll oversee a significant book of business, collaborate with clients and colleagues, and deliver tailored insurance solutions. You’ll play a key role in building strong relationships, mentoring team members, and driving business growth. This is your opportunity to lead with impact and shape the future of client service at Gallagher.

How You'll Make an Impact

You’ll take on a leadership role in managing a high‑value book of business while mentoring your team and ensuring exceptional service delivery. From guiding renewals to identifying growth opportunities, you’ll help clients navigate their risks and achieve their goals.

• Manage and service a book of business valued at $1MM+ in revenue, ensuring client satisfaction and retention.
• Collaborate with designated Producers to make proactive strategic and tailored recommendations while overseeing the renewal process.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with client and carrier partners, ensuring trust and long‑term partnerships.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Required: Bachelor's degree with 5+ years client service and/or claims management experience – OR – High School degree/GED with 10+ years client service and/or claims management experience. Must hold appropriate licensing as required and be able to travel up to 25% of the time. Proficiency in Microsoft Office applications and in using technology to maximize productivity and quality. Previous experience in managing client relationships is essential. Must possess strong written and verbal communication skills.

Preferred: Insurance knowledge. P&C experience preferred, as well as solid financial acumen.

Behaviors: Must be able to build collaborative and mutually meaningful relationships with internal and external clients, facilitate and/or lead group meetings, and effectively manage multiple and sometimes competing priorities. Needs to be comfortable analyzing and using data to make decisions, working in a self‑directed manner, and to act as a role model for high performance and Gallagher's shared values.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors, including previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll receive. Depending on your job level, these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

We Value Inclusion and Diversity

We value inclusion and diversity. In addition to a core commitment to sustainability and support of the communities where we live and work, Gallagher embraces employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination. We prohibit discrimination based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.