Senior Client Service Manager

Arthur J. Gallagher & Co. (AJG); Ridgeland (MS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

HSA/FSA accounts

Educational expense reimbursement

Paid parental leave

Gallagher Thrive program

Job summary

Gallagher is seeking a Senior Client Service Manager for its Commercial Habitational team. You will lead client service initiatives, renewals, and strategic growth while mentoring colleagues and building key relationships with clients and carriers.

The role emphasizes leadership, regulatory compliance, and using Gallagher systems to deliver high‑quality service and solutions. This is a pivotal position in shaping client outcomes and team performance.

Qualifications

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience.
• Property and Casualty Insurance License is required.
• Proficiency in Microsoft Office is required.

Responsibilities

• Lead renewal process and strategy for complex accounts.
• Identify gaps in coverage and drive sales of additional services.
• Build and maintain strong client and carrier relationships.
• Provide strategic guidance to the team on risk management.
• Mentor team members with feedback and development.
• Conduct regular audits to ensure compliance and service standards.
• Oversee accuracy of client and policy data in Gallagher systems.
• Utilize Gallagher technology to improve productivity and processes.
• Manage multiple priorities to meet client expectations.

Skills

Client service leadership

Relationship building

Leadership

Microsoft Office

Education

Bachelor's degree

High School diploma + 10+ years experience

Tools

Microsoft Office Suite

Job description

Overview

At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial Habitational team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.

How you'll make an impact

You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence.

• Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
• OR – High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Desired

• At least 1+ year of experience working with habitational accounts

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall well‑being
• Charitable matching gift program
• And more…

We value inclusion and diversity

We value inclusion and diversity. We believe that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.