Sr Client Manager

NTT Limited; Georgia; Hybrid; USD 115,000 - 213,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k) match

Flex spending

Job summary

NTT DATA is seeking a Senior Client Manager to own and grow assigned BFSI accounts, drive land, expansion, and renewals across all solutions. You will pursue leads generated by our teams and hunt into new accounts to expand Infrastructure Solutions.

Expect to work in a global matrixed environment and collaborate with vendors and partners to deliver outcomes. The role emphasizes ownership of client relationships, retention, and the ability to articulate value across services to meet business

Qualifications

• Bachelor's degree or equivalent in business or sales related field.
• Vendor certifications would be advantageous.
• 10+ years of technology sales experience with resale/VAR experience.
• Experience selling Infrastructure Solutions and working in a global matrixed environment.
• Experience with OEM partners and global partner management.

Responsibilities

• Manage and grow relationships in assigned BFSI accounts to drive land, expansion and renewals across all solutions.
• Pursue leads identified by Lead Generation/Business Development representatives.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the buying lifecycle.
• Work in a matrixed environment and provide global sales orchestration.
• Hunt into new accounts to drive Infrastructure Solutions.

Skills

Sales acumen

Client engagement

Account management

Strategic selling

Lead generation

Vendor coordination

CRM proficiency

Education

Bachelor's degree in business or related field

Vendor certifications beneficial

Tools

Salesforce.com

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Client Manager is an advanced subject matter expert. This is a quota-bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business. The role will also include hunting into new identified accounts to drive Infrastructure Solutions. Some of these accounts may be existing NTTD customers, but not for Infrastructure services. Some total whitespace. The assigned accounts will be in the BFSI vertical. The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts. The Senior Client Manager is required to pursue leads identified by aligned lead generation representatives/business development representatives.

Key Responsibilities

• Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts in the BFSI vertical.
• Pursues leads identified by aligned Lead Generation/Business development representatives.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Responsible for working in a highly matrixed environment and providing global sales orchestration.
• The role will also include hunting into new identified accounts to drive Infrastructure Solutions.
• Some of these accounts may be existing NTTD customers, but not for Infrastructure services.
• The assigned accounts will be in the BFSI industry.
• Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
• Influences and works closely with vendors/partners to achieve required results.
• Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
• Develops open and effective channels of communication in with each client within the assigned account.
• Encourages revenue growth by inspiring clients to additional services.
• Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
• Takes ownership of a range of accounts within the assigned segments.
• Determines the best solution requirements for each client that can be deployed by other departments.
• Builds enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization.
• Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost.

Knowledge and Attributes

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills. The knowledge of the company’s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in business or a sales related field.
• Relevant vendor certifications would be advantageous.

Required Experience

• 10+ years of overall technology sales experience with several years of resale/VAR experience.
• Extensive experience selling Infrastructure Solutions such as secure networking, collab, contact center, hybrid datacenter, security, etc.
• Experience working in a global matrixed environment.
• Experience working with OEM partners such as Cisco, Palo Alto, HPE, Dell, Etc.
• Advanced experience in a global partner management role.
• Advanced experience in a sales environment and/or customer service role.
• Advanced experience in the IT or professional services industry with a focus on business development and/or sales.
• Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
• Advanced experience gained in a similar client manager role.
• Advanced experience working with Salesforce.com contact platform.

Travel

up to 50% based on business and customer needs.

About NTT DATA

NTT DATA is a global leader in IT services and consulting, helping clients navigate and succeed in a rapidly changing digital world. We combine deep industry expertise with innovative technologies to deliver business outcomes that matter.

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer and values diversity in all its forms. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The range for this position is $115-213K base plus variable commissions. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered.

Benefits

• medical
• dental
• vision insurance
• flexible spending or health savings account
• life
• AD&D insurance
• short-and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits
• medical
• dental
• vision
• life insurance
• supplemental life insurance
• spouse and child life insurance
• STD
• LTD
• Flex Spending Accounts
• Company's 401(k) retirement plan

Remote Working

Salary

The range for this position is $115-213K base plus variable commissions. This range reflects the minimum and maximum target compensation for the position across all US locations.

EEO and Diversity Statements

NTT DATA is an equal opportunity employer and values diversity in all its forms.

We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Innovation and Culture

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!