Sr. Claims Specialist, General Liability

Zurich North America; Rocky Hill (CT); Hybrid; USD 76,000 - 124,000; Full time

Job summary

Zurich North America is seeking a Senior Claims Specialist to grow their General Liability claims career on a hybrid team. You will handle multi-party commercial line claims of moderate to high exposure within authority limits, collaborating with customers, vendors, brokers to deliver quality service.

The role supports development in policy interpretation with licensure requirements and strong Office skills.

Qualifications

• Juris Doctor with 2+ years in Claims or Litigation Management, OR
• Bachelor’s Degree with 6+ years in Claims and/or Litigation Management, OR
• High School Diploma Equivalent with 8+ years in Claims and/or Litigation Management, OR
• Zurich Certified Insurance Apprentice with Associate Degree and 6+ years in Claims & Litigation, OR
• Completion of Zurich Claims Training Program with 6+ years in Claims & Litigation
• Must obtain and maintain required adjuster license(s)
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

Skills

Legal/claims knowledge

Microsoft Office

Communication skills

Judicial interpretation

Licensing eligibility

Education

Juris Doctor

Bachelor's Degree

High School Diploma Equivalent

Zurich Certified Insurance Apprentice

Zurich Claims Training Program

Tools

Claims systems

Job description

Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team.

At Zurich North America Claims we acknowledge that work life‑balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in‑person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in‑office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices on a hybrid work schedule: Schaumburg, IL; Addison, TX; Atlanta, GA; Parsippany, NJ, Gold River, CA, Omaha, NE or Rocky Hill, CT.

As a Senior Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve your claims effectively.

At this level, you will handle multi‑party commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer‑centric claims service.

You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer‑centric claims experience.

Basic Qualifications:

• Juris Doctor with 2+ years of experience in Claims and/or Litigation Management OR
• Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management OR
• High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management OR
• Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management OR
• Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
• Must obtain and maintain required adjuster license(s)
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• 6+ years of experience in commercial general liability, Auto or Homeowner’s claims handling, including complex litigated and high severity injury claims
• 6+ years of litigation management experience
• Ability to work independently
• Active adjuster’s license
• Strong relationship‑building skills and ability to collaborate across work groups
• Familiarity with claims adjustment process and vendor utilization
• Understanding of financial and actuarial/reserving concepts
• Negotiation strategies expertise
• Strong strategic thinking and negotiation skills
• Organizational and time management abilities
• Customer service experience
• Strong analytical, critical thinking, and problem‑solving skills
• Excellent verbal and written communication skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $75,800.00 - $124,100.00, with short‑term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Maitland, AM - Addison, AM - Atlanta, AM - Gold River, AM - Omaha, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No