General Liability Claims Specialist I (Dedicated Account)

Zurich 56 Company Ltd; Addison, Northern (IL, KY); Hybrid; USD 50,000 - 81,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards

Competitive pay and benefits

Job summary

Zurich North America is seeking a General Liability Claims Specialist I (Dedicated Account) to manage multi-party CGL claims in a dedicated team across multiple U.S. locations, including Addison, TX and Schaumburg, IL.

The role emphasizes a hybrid work model with occasional in-office attendance, offering competitive pay and comprehensive benefits. The candidate should have 2+ years in Claims or Insurance or Zurich training, with licenses to adjust claims.

Qualifications

• Bachelor’s degree or equivalent with 2+ years in Claims/Insurance, or Zurich training completed
• Must obtain and maintain required adjuster licenses
• Knowledge of insurance regulations, markets, and products
• 3+ years handling Commercial General Liability, Property Damage, and Bodily Injury claims
• Strong communication, analytical, and problem-solving skills

Responsibilities

• Handle multi-party CGL claims of low to moderate exposure within authority limits
• Deliver customer-centric claims service following established protocols
• Collaborate in a hybrid work environment with occasional in-office attendance
• Develop negotiation strategies for claim resolution and exposure assessment

Skills

Communication

Analytical thinking

Time management

Team collaboration

Negotiation planning

Customer service orientation

Education

Bachelor's degree in Claims/Insurance

Zurich Certified Insurance Apprentice

Zurich Claims Training Program

High School Diploma + 4+ years experience

Job description

General Liability Claims Specialist I (Dedicated Account)

136713

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) files within our dedicated team for one of our largest customers! This exciting opportunity is available in one of the following locations: Rocky Hill, CT, Schaumburg, IL, Maitland, FL, Addison, TX or Atlanta, GA.

With moderate direction, this position handles multi-party CGL claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area
  OR
• Zurich Certified Insurance Apprentice, including an associate degree and 2 or more years of experience in Claims or Insurance area
  OR
• Completion of Zurich Claims Training Program and 1 or more years of experience in the Claims or Insurance area
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area
  AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• 3+ years of experience handling Commercial General Liability claims including comprehensive investigation, coverage analysis, liability determination, and claim resolution
• 3+ years of experience handling Property Damage and Bodily Injury claims
• Carrier-side claims experience, with a strong understanding of insurance
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Solid time management, prioritization, and multi-tasking skills
• Experience collaborating in a team environment and building cross functional working relationships
• Ability to determine the scope and low to moderate complex claims
  • Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of low to moderately complex claims.
  • Ability to develop and execute a negotiation strategy and plan for resolution.
• Ability to identify subtleties in customer/client and/or business partner interactions.
• Ability to present information necessary to propose a claim resolution to stakeholders.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Location(s): AM - Rocky Hill, AM - Addison, AM - Atlanta, AM - Maitland, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered:No