Litigated Claims Specialist, General Liability

Zurich North America; Addison (TX); Hybrid; USD 60,000 - 98,000; Full time

Job summary

Zurich North America is seeking an experienced Litigation Claims Specialist to join our Commercial General Liability team. This hybrid role supports flexible work arrangements with occasional in-office attendance at multiple US locations.

The job offers a clear path for career growth within a global insurer and emphasizes work-life balance. You will manage multi-party CGL claims, apply best practices, and maintain a high standard of service.

Qualifications

• Bachelor’s degree or higher in a relevant field with 3+ years in claims/insurance or equivalent.
• Proven knowledge of insurance regulations, markets, and products.
• Proficiency in Microsoft Office and claims systems.

Responsibilities

• Manage multi-party commercial lines claims with moderate to high exposure.
• Follow established protocols to deliver high-quality claims experience.
• Provide timely, customer-focused communication and negotiation as cases progress.

Skills

Microsoft Office

Verbal and written communication

Analytical thinking

Education

Bachelor’s Degree

Zurich Certified Insurance Apprentice

High School Diploma or Equivalent

Job description

Zurich is seeking an experienced Litigation Claims Specialist to join its Commercial General Liability team. At Zurich North America Claims, we recognize that flexibility and work-life balance are key considerations when choosing your next career move. Our hybrid work model is thoughtfully designed around employee needs offering autonomy to complete focused work from a preferred location, while still supporting meaningful in-person collaboration when it adds value.

This role offers a high level of flexibility, with occasional in-office attendance as business needs require, and can be based out of Zurich North America’s office in Schaumburg, IL; Dallas, TX; Atlanta, GA; Parsippany, NJ, Rocky Hill, CT; Omaha, NE; Overland Park, KS; Sacramento, CA or New York, NY. This is an excellent opportunity to advance your career with a respected global insurer while maintaining a strong balance and flexibility in how you work.

What You Will Do

With moderate direction, you will manage multi-party commercial lines claims involving moderate to high exposure and complexity within assigned authority levels. You will follow established best practices and protocols to ensure claims are handled efficiently and effectively, while delivering a consistent, high-quality, and customer-focused claims experience.

Basic Qualifications

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice, including an associate degree and 3 or more years of experience in Claims or Insurance area OR
• Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area OR
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

Preferred Qualifications

• 5 plus years of experience handling Commercial General Liability (CGL) claims
• Demonstrated experience managing construction-related general liability claims, including bodily injury and property damage under wrap-up policies preferred
• Experience with OCIP/CCIP wrap-up programs preferred
• Strong litigation management experience
• Currently hold an active adjusters license
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Solid time management, prioritization, and multi-tasking skills
• Experience collaborating in a team environment and building cross functional working relationships.
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims.
• Ability to develop and execute a negotiation strategy and plan for resolution.
• Ability to identify subtleties in customer/client and/or business partner interactions.
• Ability to present information necessary to propose a claim resolution to stakeholders.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg, AM - Addison, AM - Atlanta, AM - Dallas, AM - Gold River, AM - Maitland, AM - New York, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Rocky Hill, AM - Sacramento.

Remote Working: No.

Schedule: Full Time.

Employment Sponsorship Offered: No.