Litigated Claims Specialist, General Liability

Zurich 56 Company Ltd; Gold River, Northern (CA, KY); Hybrid; USD 60,000 - 98,000; Full time

Job summary

Zurich North America is seeking an experienced Litigation Claims Specialist to join its Commercial General Liability team. The role supports a hybrid work model with occasional in-office attendance and can be based out of Gold River, CA or other locations in the region.

Responsibilities include managing multi-party commercial lines claims with moderate to high exposure, following established practices to deliver a high-quality, customer-focused experience.

Qualifications

• Bachelor’s Degree or higher with 3+ years in Claims/Insurance
• Zurich Certified Insurance Apprentice option with 3+ years in Claims/Insurance
• Completion of Zurich Claims Training Program with 3+ years in Claims/Insurance
• High School Diploma or Equivalent with 5+ years in Claims/Insurance
• Must obtain and maintain required adjuster licenses
• Knowledge of insurance regulations, markets and products

Responsibilities

• Manage multi-party commercial lines claims with moderate to high exposure within authority levels.
• Follow established best practices and protocols to ensure efficient, high-quality, customer-focused claims handling.

Skills

CGL claims

Adjuster license

Communication skills

Negotiation skills

Analytical thinking

Time management

Team collaboration

Regulatory knowledge

Education

Bachelor’s Degree

Associate degree

High School Diploma or equivalent

Job description

Litigated Claims Specialist, General Liability

Zurich is seeking an experienced Litigation Claims Specialist to join its Commercial General Liability team. At Zurich North America Claims, we recognize that flexibility and work-life balance are key considerations when choosing your next career move. Our hybrid work model is thoughtfully designed around employee needs offering autonomy to complete focused work from a preferred location, while still supporting meaningful in-person collaboration when it adds value.

This role offers a high level of flexibility, with occasional in-office attendance as business needs require, and can be based out of Zurich North America's office in Gold River, CA, operating on a hybrid schedule. We are also open to candidates located in Arizona, Washington, Nevada, or California who prefer a fully remote work arrangement. This is an excellent opportunity to advance your career with a respected global insurer while maintaining a strong balance and flexibility in how you work.

What You Will Do:

With moderate direction, you will manage multi-party commercial lines claims involving moderate to high exposure and complexity within assigned authority levels. You will follow established best practices and protocols to ensure claims are handled efficiently and effectively, while delivering a consistent, high-quality, and customer-focused claims experience.

Basic Qualifications:

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
  OR
• Zurich Certified Insurance Apprentice, including an associate degree and 3 or more years of experience in Claims or Insurance area
  OR
• Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area
  OR
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
  AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products

Preferred Qualifications:

• 5 plus years of experience handling Commercial General Liability (CGL) claims
• Demonstrated experience managing construction-related general liability claims, including bodily injury and property damage under wrap-up policies preferred
• Experience with OCIP/CCIP wrap-up programs preferred
• Currently hold an active adjusters license
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Solid time management, prioritization, and multi-tasking skills
• Experience collaborating in a team environment and building cross functional working relationships.
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims.
• Ability to develop and execute a negotiation strategy and plan for resolution.
• Ability to identify subtleties in customer/client and/or business partner interactions.
• Ability to present information necessary to propose a claim resolution to stakeholders.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewardshere .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment - so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

Location(s): AM - Rocky Hill, AM - Addison, AM - Arizona Virtual Office, AM - Atlanta, AM - California Virtual Office, AM - Gold River, AM - Maitland, AM - Nevada Virtual Office, AM - New York, AM - Parsippany, AM - Sacramento, AM - Washington St Virt. Office
Remote Working: No
Schedule: Full Time
Employment Sponsorship Offered:No