Sr. Claims Specialist, General Liability

Zurich North America; Atlanta (GA); Hybrid; USD 76,000 - 124,000; Full time

Job summary

Zurich North America is seeking a Senior Claims Specialist to join our Commercial General Liability team. You will handle multi-party claims with moderate to high exposure, interpret policies and analyze coverage to resolve matters efficiently.

This hybrid role supports reporting to several North American Claims offices, including Atlanta, with in-person collaboration when meaningful and valuable. Strong negotiation, analytical, and communication skills are essential.

Qualifications

• Juris Doctor or equivalent law degree with claims/litigation experience.
• Bachelor’s Degree with 6+ years in Claims or Litigation Management.
• High School Diploma with 8+ years in Claims or Litigation Management.
• Zurich Apprentice with Associate Degree and 6+ years experience.
• Completion of Zurich Claims Training Program and 6+ years experience.

Responsibilities

• Handle multi-party commercial line claims of moderate to high exposure and complexity.
• Interpret General Liability policy provisions and perform coverage analysis.
• Collaborate with customers, vendors, brokers to deliver a quality claims experience.
• Learn and apply established protocols and industry best practices for efficiency.

Skills

Strong negotiation skills

Analytical thinking

Customer service orientation

Education

Juris Doctor or equivalent law degree

Bachelor’s Degree with 6+ years in Claims/Litigation

High School Diploma with 8+ years in Claims/Litigation

Zurich Certified Insurance Apprentice with an Associate Degree

Zurich Claims Training Program completion

Tools

Microsoft Office

Adjuster license

Job description

Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team.

At Zurich North America Claims we acknowledge that work life‑balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in‑person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in‑office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices on a hybrid work schedule: Schaumburg, IL; Addison, TX; Atlanta, GA; Parsippany, NJ, Gold River, CA, Omaha, NE or Rocky Hill, CT.

As a Senior Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve your claims effectively.

At this level, you will handle multi‑party commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer‑centric claims service.

You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer‑centric claims experience.

Basic Qualifications:

• Juris Doctor with 2+ years of experience in Claims and/or Litigation Management OR
• Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management OR
• High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management OR
• Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management OR
• Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
• Must obtain and maintain required adjuster license(s)
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• 6+ years of experience in commercial general liability, Auto or Homeowner’s claims handling, including complex litigated and high severity injury claims
• 6+ years of litigation management experience
• Ability to work independently
• Active adjuster’s license
• Strong relationship‑building skills and ability to collaborate across work groups
• Familiarity with claims adjustment process and vendor utilization
• Understanding of financial and actuarial/reserving concepts
• Negotiation strategies expertise
• Strong strategic thinking and negotiation skills
• Organizational and time management abilities
• Customer service experience
• Strong analytical, critical thinking, and problem‑solving skills
• Excellent verbal and written communication skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $75,800.00 - $124,100.00, with short‑term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Maitland, AM - Addison, AM - Atlanta, AM - Gold River, AM - Omaha, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No