Sr. Claims Manager

AMSURG; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid Time Off

9 observed holidays

401(K) plan

Job summary

AMSURG is seeking a Sr. Manager of Claims to lead the end-to-end claims portfolio within Risk Management. The role requires strategic leadership across Workers’ Compensation, Property, General Liability, and Professional Liability, with a remote-first work model.

The ideal candidate will have extensive claims experience, strong data analytics, and knowledge of relevant regulations. You will collaborate with executives and external partners to optimize outcomes and ensure governance.

Qualifications

• Knowledge of claims handling for various lines (workers’ comp, property, GL, professional).
• Experience analyzing loss runs and reserve setting for informed decisions.
• Understanding of state/federal regulations affecting insured claims is preferred.

Responsibilities

• Own evaluation and investigation of all claims and incidents; assess liability and compensability.
• Coordinate with external adjusters and defense counsel to drive favorable outcomes.
• Lead strategic direction, set governance, and pursue continuous improvement in claims processes.
• Advise cross-functional teams on returns-to-work, subpoenas, and medical records handling.
• Analyze complex data to identify trends and prepare leadership reports and ad-hoc analyses.
• Collaborate with Finance, Legal, IT, Real Estate and Operations to integrate risk practices.

Skills

Claims processes

Loss data analytics

Regulatory knowledge

Education

Bachelor’s degree + 8 years claims exp

Job description

Sr. Manager of Claims

Remote

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

POSITION SUMMARY:

The Sr. Manager of Claims provides strategic leadership, operational oversight, and hands-on management for AMSURG’s comprehensive claims portfolio. This role manages the end-to-end claims lifecycle within the Risk Management department, directly impacting the organization’s financial and operational resilience. The ideal candidate is analytical, driven, and someone who can manage a diverse portfolio consisting of Workers’ Compensation (40%), Property (30%), General Liability (20%), and Professional Liability (10%). They will own the process from initial incident evaluation and carrier notification through to final resolution and litigation management, collaborating closely with executive leadership, internal teams, and external partners.

Work Schedule: Remote-First

ESSENTIAL RESPONSIBILITIES:

• Claim Ownership & Strategy: Owns the evaluation and investigation of all reported incidents, allegations or claims in the AMSURG system; independently assesses liability, determines compensability, verifies coverages, and manager carrier notifications.
• Litigation & Partner Management: Partners directly with external insurance adjusters and defense counsel to drive aggressive defense strategies, optimize claim outcomes, and execute releases or payments within designated authority.
• Operational Excellence: Lifts the strategic vision for the claims function, fostering a culture of continuous improvement, operational excellence, high performance, and compliance.
• Cross-Functional Advisory: Serves as a subject matter expert for Corporate and Center staff on claims-related issues, including optimizing Return-to-Work programs and managing subpoenas and medical record requests.
• Data & Financial Intelligence: Analyzes complex claims data and third-party loss runs to identify risk trends; translates data into actionable strategic insights and prepares ad-hoc reporting for leadership.
• Collaboration: Collaborates seamlessly with Finance, Legal, IT, Real Estate, and Operations to integrate risk management best practices across the organization.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Basic knowledge of claims processes is required to handle matters (both litigated and non-litigated).
• Understanding of reserve setting, claim finances, and loss run data analytics.
• Strong knowledge of state or federal regulations and/or statutes regarding insured claims preferred.

Education/Experience:

• Bachelor’s degree from an accredited college or university with a minimum of eight (8) years’ experience as a claims handler required. Professional Liability, Workers Compensation, and Property experience highly preferred.

Employment at AMSURG: Living Our Values Every Day
At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.
• Champion Excellence for continuous improvement
• Celebrate Teamwork every step to the way.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement:

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.