Sr Multi-Line Adj

Crawford; New Orleans (LA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays

Tuition Assistance

Paid Parental Leave

Job summary

Crawford in New Orleans, LA is seeking an experienced claims adjuster with a strong background in multi-line investigations and negotiations. Hybrid work setup combines home-based duties with on-site inspections in the Gulf South region.

The role emphasizes independent work, excellent communication, and the ability to mentor less experienced adjusters. A college degree and state licensing are expected, with potential travel and on-call requirements.

Qualifications

• College degree or an equivalent combination of education and experience.
• Preferred 2 years of experience in each of at least 2 lines of business handling complex claims.
• Demonstrated technical knowledge of complex commercial policy coverage investigation, liability evaluation, determination of damages or compensability investigations.

Responsibilities

• Investigate coverage, liability, and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
• Interview claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret medical reports, official reports and claim forms, manages litigation, and attend/participate at mediation, trials or hearings.
• Negotiate and settle claims within client service parameters and authority levels by obtaining demands and making offers to claimants.
• Present evidence at legal proceedings, producing reports and other documents as evidence.
• Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
• Assist / Mentor less experienced adjusters with claims handling, including light supervisory responsibilities.
• Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.
• May be required to work on-call during off work hours to respond to emergency on-site investigations.

Skills

Investigation

Negotiation

Claims handling

Field inspections

Communication skills

Customer service

Time management

Education

College degree or equivalent

Job description

Job Description

Advance Your Multi-Line Claims Career in the Gulf South!
Location: New Orleans, LA (Preferred) | Baton Rouge, Shreveport, LA, and Biloxi or Tupelo, MS candidates are encouraged to apply
Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For

• 2+ years of related adjusting experience
• Strong investigation, negotiation, and claims handling skills
• Ability to work independently and conduct field inspections
• Excellent communication and customer service abilities

Responsibilities

• Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
• Investigate claims by interviewing claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret medical reports, official reports and claim forms, manages litigation, and attend/participate at mediation, trials or hearings.
• Negotiates and settles claims within client service parameters and authority levels by obtaining demands and making offers to claimants.
• Presents evidence at legal proceedings, producing reports and other documents as evidence.
• Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
• Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
• Self starter capable of working alone or with others.
• Maintains company reputation and insurance product integrity by complying with Federal and state regulations, client and Crawford and Company service standards.
• Assist / Mentor less experienced adjusters with claims handling, including light supervisory responsibilities.
• Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.
• May be required to work on-call during off work hours to respond to emergency on-site investigations.
• Maintain professional and technical knowledge through continuing education in multiple lines of business.
• Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
• Occasional sales calls by meeting with local industry related companies or adjusters to develop new business and maintain existing business.
• Uphold and project the corporate image by participating in industry organizations and functions.
• Ability to multi-task in a time sensitive environment and handle job responsibilities with a sense of urgency.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• College degree or an equivalent combination of education and experience.
• Preferred 2 years of experience in each of at least 2 lines of business handling complex claims. Prior multi-line experience required.
• Personal computer, typing and keyboarding skills.
• Demonstrated technical knowledge of complex commercial policy coverage investigation, liability evaluation, determination of damages or compensability investigations in multiple lines of business.
• Familiarity with legal and medical terminology within specific business lines.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical aptitude.
• Good attention to detail and organizational skills
• Ability to gather and analyze information then determine and implement the appropriate course of action.
• Good interpersonal and sales skills.
• Licensing as required by state and local jurisdictions. Must have a valid driver's license. Additional continuing education as required by Crawford Educational Services and as applicable for jurisdictions in which claims are adjusted or investigated.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

#LI-JC3 #LI-Hybrid

About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include
• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits

Other Benefits currently available at no cost include:

• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.