Sr. Business Systems Analyst

Accreditation Council for Graduate Medical Education; New York (NY); On-site; USD 103,000 - 166,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing public safety and justice through innovative technology. As a Senior Business Systems Analyst, you will play a pivotal role in transforming professional services by leveraging cutting-edge digital solutions. Collaborate with diverse teams to automate workflows, optimize operations, and enhance customer interactions. This is an exciting opportunity to contribute to meaningful change while enjoying a supportive work environment that values your growth and well-being. If you're passionate about using technology to make a difference, this role is for you.

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness programs

Mental health and emotional wellness support

Learning & Development programs

Snacks in offices

Qualifications

• 3+ years experience in Salesforce business systems analyst or development role.
• Ability to explain technical concepts to non-technical personnel.

Responsibilities

• Act as primary IT liaison for Professional Services, identifying automation opportunities.
• Gather and analyze business requirements to improve operational efficiency.

Skills

Salesforce Administration

SQL

Python Report Building

Attention to Detail

Education

Bachelor's degree in MIS, CIS, CS, or related field

Tools

Salesforce

Tableau

Power BI

Git

Job description

Join Axon and be a Force for Good

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We've embarked on a journey to become an increasingly digital organization, leveraging cutting-edge technologies to enhance customer experience, streamline operations, and drive efficiency. This is an exciting opportunity to be part of Axon's Digital Customer Experience (DCX) Team, where you will play a key role in transforming Axon's Professional Services through digital innovation.

As a Sr Business Systems Analyst, you will focus on enabling Professional Services to scale and optimize their operations through technology. You will work closely with leaders and stakeholders to understand their needs and deliver digital solutions that improve service delivery, automate workflows, and enhance customer interactions. You will be the subject matter expert for digital transformation initiatives within Professional Services.

What You'll Do

• Act as the primary IT liaison for Professional Services, understanding business processes and identifying opportunities for automation and optimization.
• Gather and analyze business requirements, translating them into technical solutions that improve operational efficiency.
• Collaborate with developers, business analysts, and IT leadership to design, configure, and enhance enterprise systems, primarily in Salesforce and other customer-facing platforms.
• Develop and implement system enhancements, including declarative configurations, automation, and custom development when needed.
• Support data integration efforts, ensuring seamless connectivity between tools and enterprise platforms.
• Troubleshoot technical issues, provide ongoing support, and recommend improvements to enhance user experience.
• Conduct testing, validation, and user training to ensure successful adoption of new features.
• Continuously improve digital workflows by leveraging data insights and feedback.

What You Bring

Basic Qualifications:

• 3+ years experience in a Salesforce business systems analyst, systems administration, or development role.
• 1+ years hands-on experience with Salesforce administration or development, including custom objects, automations (Apex / Flow), and integrations.
• Knowledge of database software or relational database theory, with ability to query using SQL, SOQL, or similar.
• Ability to explain technical concepts to non-technical personnel.
• Experience with Tableau, Power BI, or Python report building.
• Extreme attention to detail and accuracy.

Preferred Qualifications:

• Bachelor's degree in MIS, CIS, CS, or related field.
• Prior experience with Taskray.
• Experience with programmatic development using APEX, LWC, HTML, CSS, Javascript, RESTful APIs.
• Experience with Git or Github.
• Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, etc.

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave
• Medical, Dental, Vision plans
• Fitness programs
• Mental health and emotional wellness support
• Learning & Development programs
• Snacks in offices

Note: Benefits vary by location and employment type.

Compensation

The starting salary ranges from USD 103,500 to USD 165,600, depending on geographic market, experience, and other factors. Axon offers a total compensation package including base pay, bonus, and stock awards. For more details, visit www.axon.com/careers/benefits.

Our Commitment

We encourage candidates who meet most qualifications to apply. Diversity and inclusion are core to our mission. We are an equal opportunity employer committed to building a diverse team that reflects our communities. For accommodations during the application process, contact [e-mail].