Senior Business Systems Analyst New Hartford, Connecticut, United States

Global Atlantic Financial Group; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Systems Analyst to join its Individual Markets Operations team. In this role, you will lead cross-functional analysis to drive strategic change and operational efficiency. Your analytical skills will be crucial in solving business problems and identifying opportunities while collaborating with various stakeholders. This position offers a dynamic work environment where you can make a significant impact on the company's operations and customer experience. If you thrive in a fast-paced setting and are passionate about driving improvement, this opportunity is perfect for you.

Benefits

401(k) with Company Match

Annual Cash Bonuses

Long-term Incentives

Generous Benefits

Immediate Vesting on Employee Contributions

Qualifications

• 3+ years of business systems analysis experience in Retirement business.
• Strong computer skills and ability to analyze customer impact.

Responsibilities

• Support Individual Markets strategy for modern correspondence delivery.
• Collaborate with service providers to optimize efficiency.

Skills

Analytical Skills

Business Strategy Understanding

Communication Skills

Project Management

Agile Methodologies

Education

Bachelor's Degree

Tools

MS Excel

MS PowerPoint

Adobe Acrobat

XML Editor

Query Tools

Job description

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR's investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR's parent company is KKR & Co. Inc. (NYSE: KKR).

POSITION OVERVIEW

The Global Atlantic Individual Markets Communications team is looking for a Senior Business Systems Analyst to lead cross-functional analysis and activities which inform both strategic change and operational processes throughout the company. The right person for this role has excellent analytical abilities, has a demonstrated ability to apply analytics to solve business problems and identify opportunities, and has a strong understanding of business strategy, operations and KPI development.

Global Atlantic is seeking a candidate to join the Individual Markets Operations team to support the building out of a center of excellence for all policy print, policy statements and correspondence.

Responsibilities include, but are not limited to:

• Support the Individual Markets strategy for delivering a modern, market-leading experience with correspondence through both mail and e-delivery formats.
• Collaborate with Print third-party service providers and internal business partners to optimize efficiency and scale across Individual Markets while reducing risk and expenses.
• Creation and submission of ad hoc mailing requests.
• Participate in the establishment of policies, procedures and strategies related to the efficient administration of policy print, anniversary statements and policy confirmations.
• Analyzes system problems impacting print and develops recommendations to solve.
• Analyzes customer impact of print problems impacting business processes and develops and implements recommendations for remediation and customer communication.
• Maintain comprehensive documentation of validation audits and results.
• Participate in projects to define and document validation requirements.
• Maintain and develop validation plans for product launches, product changes and inforce business.

QUALIFICATIONS

• Bachelor’s degree and at least three (3+) years of business systems analysis experience in Retirement business with a Life and/or Annuity subject matter expertise in new business or policy administration.
• Strong computer skills, including MS Excel, MS PowerPoint, Adobe Acrobat, Query tools, XML editor and data warehouse a plus.
• Strong analytical skills including the ability to quantify impacts and synthesize data from multiple sources.
• Ability to elicit detailed functional and non-functional requirements from key stakeholders.
• Experience with business modeling or process mapping.
• Experience handling ad hoc mailings and mail file data scrubbing.
• Demonstrated self-starter and effective individual contributor.
• Strong organization and interpersonal skills.
• Agile experience is preferred. Scrum master or Product Owner experience is a plus.
• Ability to excel and lead in a fast-paced environment while taking on diverse responsibilities.
• Ability to understand, document and effectively communicate up and downstream systems and process impacts.
• Excellent communication skills, work ethic and a high level of personal integrity and accountability.
• Proven ability to successfully handle competing priorities and multiple deliverables.
• Experience working with external vendors and outsourced business models is a plus.
• This position is not eligible for visa sponsorship now or in the future.

#LI-AM1

Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office.

Global Atlantic’sbase salary rangeis determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.

Our employees are in the office 4 - 5 days per week in Hudson Yards, NY and 3 - 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to [e-mail]

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

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Have you worked for any company or third-party provider where you worked on matters involving Global Atlantic Financial Group or KKR in the last 24 months, to include, your current and/or previous employers?

If YES, what company were you working at while involved with a Global Atlantic or KKR account?

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If Yes, please provide the name of the current or former GA or KKR employee and the nature of your relationship with the individual(s).

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