Sr Business Process Analyst, National Center for Clinical Trials (NCCT)

Advocate Health; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Advocate Health NCCT seeks a Senior Business Process Analyst to translate strategic business objectives into detailed workflows, requirements, and solution specifications. You will work with Product Management, Operations, Research, Informatics, and Engineering to enable delivery and adoption of technology‑driven improvements.

The role emphasizes business process design, governance, and continuous improvement across NCCT, ensuring alignment of data, rules, and systems with organizational goals.

Qualifications

• Proven ability to analyze and redesign complex business processes.
• Experience documenting requirements and collaboration with cross‑functional teams.
• Skilled in process modeling methodologies and workflow documentation.
• Excellent written and stakeholder communication for executive-ready materials.

Responsibilities

• Analyze current state workflows and operational processes across NCCT and research functions.
• Facilitate process discovery workshops and stakeholder interviews.
• Develop future state process models optimizing operations via technology, automation, data, and AI.
• Document business processes with industry‑standard methods and tools.
• Identify opportunities to improve efficiency, scalability, and user experience.
• Ensure alignment of designs with objectives and product strategy.
• Define business rules, process flows, and acceptance criteria for delivery teams.
• Maintain end‑to‑end traceability from business need to delivered solution.
• Partner with product managers, informatics, and engineering for implementation.

Skills

Business process analysis

Requirements elicitation

Documentation

Stakeholder management

Workflow design

Data analysis

Education

Bachelor’s degree in business, healthcare administration, information systems, or related field

Job description

The Advocate Health National Center for Clinical Trials (NCCT) is setting a new benchmark for excellence and innovation in clinical trial solutions. Our goal is simple yet bold: We connect researchers to a broad population of patients and streamline the enrollment process, delivering more inclusive cohorts and more efficient clinical trials. And we make it easy for patients to engage in clinical trials in their own communities.

Grounded in experience and supported by the integrated research expertise of Wake Forest University School of Medicine, the Advocate Health National Center for Clinical Trials is a first-of-its-kind, fully integrated solution designed to make participation in clinical trials part of the standard of care for patients. Our technology ecosystem supports clinical trials across all stages of planning and execution, from recruitment and retention to management and virtual care, delivering efficient processes and high-quality results. Powered by the expertise of the school of medicine's research team and Advocate Health clinicians and accelerated by cutting-edge technology, we are uniquely positioned to make an impact.

Job Description Summary:

The NCCT Business Process Analyst Sr plays a pivotal role in advancing the mission of the NCCT by translating strategic business objectives into detailed operational processes, requirements, and solution specifications that enable successful solution delivery. This individual reports to the Vice President and Head of Technology & Transformation and works closely with Product Management, Operations, Research, Informatics, Engineering, and other cross‑functional stakeholders.

The NCCT Business Process Analyst Sr operates at the intersection of business process design, operational excellence, and solution delivery. This role is responsible for understanding current‑state operations, defining future‑state workflows, documenting requirements, and ensuring business needs are clearly translated into actionable solution designs. The NCCT Business Process Analyst Sr serves as a critical link between strategy and execution by ensuring that business objectives, process requirements, data needs, and system capabilities are fully understood, traceable, and aligned throughout the delivery lifecycle.

This role is not focused on product ownership. Instead, it:

• Translates strategic vision into clear business processes, requirements, and solution specifications
• Defines current‑state and future‑state workflows that enable technology‑driven transformation
• Works with stakeholders to identify business rules, process improvements, and operational efficiencies
• Provides detailed requirements, workflow documentation, and acceptance criteria for delivery teams
• Maintains end‑to‑end traceability from business need through implemented solution
• Partners with technology, informatics, and operational teams to ensure successful implementation and adoption

Major Responsibilities:

Business Process Analysis & Design

• Analyze current‑state workflows, operational processes, and pain points across NCCT and research functions

• Facilitate process discovery workshops and stakeholder interviews

• Develop future‑state process models that optimize operations through technology, automation, data, and AI

• Document business processes using industry‑standard methodologies and tools

• Identify opportunities to improve efficiency, scalability, quality, and user experience

• Ensure process designs align with organizational objectives and product strategy

Requirements Elicitation & Documentation

• Elicit, analyze, and document business, functional, non‑functional, and operational requirements

• Translate stakeholder needs into clear, actionable requirements for delivery teams

• Develop user stories, business rules, process flows, use cases, and acceptance criteria

• Establish Definition of Done and success criteria for delivered capabilities

• Manage requirements throughout the solution lifecycle and support prioritization efforts

Workflow & Solution Design

• Create detailed workflow diagrams, decision trees, and operating models

• Define business rules, exception handling, and process dependencies

• Partner with Product Managers and technical teams to design technology‑enabled solutions including proprietary and SaaS configured products

• Validate that proposed solutions meet documented business needs

• Support solution reviews and design discussions through a business process lens

Data & Integration Analysis

• Define business data requirements and process‑related data flows

• Document source‑to‑target mappings and integration requirements

• Partner with informatics, engineering, and platform teams to ensure data accuracy and usability

• Analyze impacts of data changes across systems and workflows

• Support development of reporting, measurement, and process performance frameworks

Delivery Support & Validation

• Serve as a trusted advisor to engineering and delivery teams throughout implementation including vendors, as required

• Clarify requirements, business rules, and process intent during solution development

• Support user acceptance testing planning and execution

• Validate delivered solutions against requirements and acceptance criteria

• Ensure successful transition from design to operational adoption

Governance, Traceability & Continuous Improvement

• Maintain complete traceability between business objectives, requirements, process designs, and implemented solutions

• Establish standards and best practices for process documentation and requirements management

• Monitor operational outcomes and identify opportunities for continuous improvement

• Support change management, training materials, and rollout documentation

• Promote a culture of process excellence, standardization, and continuous optimization

Education Required:

• Bachelor’s degree in business, Healthcare Administration, Information Systems, Technology, Engineering, or related field
• 7+ years of experience in business analysis, process improvement, operational transformation, or related disciplines

Work Experience Required:

• Proven experience analyzing and redesigning complex business processes and workflows

• Experience gathering and documenting functional and operational requirements

• Strong knowledge of process modeling methodologies, workflow documentation, and business analysis techniques

• Experience collaborating with cross‑functional business and technical teams

• Experience supporting agile, iterative, or hybrid delivery methodologies

Knowledge, Skills & Abilities Required:

• Strong analytical, critical thinking, and problem‑solving skills

• Demonstrated ability to translate strategic objectives into detailed requirements and executable work

• Excellent written communication skills with experience developing executive‑ready documentation

• Strong stakeholder engagement and facilitation skills

• Ability to manage multiple initiatives in a fast‑paced and evolving environment

Physical Requirements and Working Conditions

• Office job

Preferred Job Requirements

Preferred Education

• Master’s degree in finance, Business Administration, Healthcare Administration, Industrial Engineering, or a related field preferred.

Preferred Experience

• Experience within healthcare, clinical research, life sciences, or regulated industries

• Experience supporting digital transformation and operational excellence initiatives

• Experience creating process architecture, value stream maps, and workflow designs

• Experience working in highly matrixed organizations

• Experience supporting AI‑enabled workflow transformation initiatives

Preferred Knowledge/Skills/Abilities

• Knowledge of healthcare data, integrations or interoperability

• Familiarity with data mapping, API integrations, and system implementation projects

• Lean, Six Sigma, or related process/business analysis certifications

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.