Senior Clinical Business Analyst

Specialtycare; Brentwood (TN); On-site; USD 80,000 - 120,000; Full time

Job summary

SpecialtyCare is seeking a Clinical Business Analyst to bridge clinical operations and Information Technology. You will translate clinical workflows, regulatory needs, and data requirements into technology solutions to improve patient care and operational efficiency.

You will partner with clinicians, operations, vendors, and analytics teams to define requirements, support design and testing, and facilitate adoption of clinical systems and digital capabilities.

Qualifications

• Bachelor’s degree in nursing or related field required.
• Clinical operations or healthcare analytics experience preferred.
• Certifications such as CBAP/PMI-PBA/CAHIMS/CPHIMS or Agile recommended.

Responsibilities

• Elicit and document clinical and business needs from clinicians and stakeholders.
• Translate workflows into functional requirements, user stories, and acceptance criteria.
• Collaborate with IT, analytics, and vendor teams throughout delivery lifecycle.
• Develop test scenarios and coordinate system and user acceptance testing.
• Support adoption, training, and change management activities.

Skills

Clinical workflow analysis

Stakeholder collaboration

Requirements gathering

Analytical thinking

Communication skills

Education

Bachelor’s degree in nursing or related field

Clinical education background or healthcare credential

CBAP/PMI-PBA/CAHIMS/CPHIMS or Agile cert

Tools

Jira

Azure DevOps

Smartsheet

Microsoft Project

Power BI

Tableau

Job description

Passionate, driven people dedicated to making a difference in healthcare.

SpecialtyCare continues to grow and we’d like you to grow with us. We are the most experienced provider of outsourced clinical services in the industry, and we are always interested in building our team by hiring and training smart, dedicated people who share our values and our commitment to excellence.

Focused on Excellence

At SpecialtyCare, everyone makes a difference in the delivery of healthcare. Each of us, no matter the role, is important to the success of our company, the success of our customers, and the health of our patients. Exceptional care and positive patient outcomes require team members passionately dedicated to collaborating and driving excellence at every turn–from clinicians in the operating room to administrative people providing support behind the scenes. Highly successful companies need top talent in every position. And, with our outstanding work environment and our focus on people as one of our critical success factors, we are very committed to you, your career, and your success.

This position serves as the primary liaison between clinical operations, frontline care teams, and Information Technology. This role translates clinical workflows, operational needs, regulatory requirements, data needs, and user feedback into technology and process solutions that improve patient care, clinical quality, clinician experience, operational efficiency, and data integrity. Partners with clinicians, clinical leaders, operations teams, project managers, developers, vendors, and analytics teams to assess current-state workflows, define requirements, support solution design and testing, and facilitate successful implementation and adoption of clinical systems and digital capabilities.

ESSENTIAL JOB FUNCTIONS

Clinical Workflow Analysis and Requirements Management

• Partner with clinicians, clinical leaders, and operational stakeholders to identify and document clinical and business needs.
• Analyze and document current-state clinical workflows, including handoffs, documentation, scheduling, communication, and supporting processes.
• Facilitate discovery sessions and translate findings into functional and non-functional requirements, user stories, acceptance criteria, process maps, workflow diagrams, and use cases.
• Identify workflow variation, inefficiencies, patient-safety risks, data-quality issues, and opportunities for standardization or automation.
• Maintain requirements traceability and confirm requirements are clinically appropriate, feasible, understood, and approved by accountable stakeholders.

Clinical Solution Design and Process Improvement

• Evaluate clinical and operational processes and recommend technology-enabled improvements that promote safe, efficient, standardized care while reducing unnecessary work and disruption.
• Partner with solution architects, developers, vendors, and clinical subject-matter experts to design workflows and system capabilities aligned with clinical practice and organizational standards.
• Assess the clinical, operational, regulatory, data, and downstream impacts of proposed solutions and process changes.
• Support workflow redesign, clinical content and configuration decisions, integration planning, and change management.

Project Delivery and Governance

• Collaborate with project, product, development, quality assurance, analytics, integration, and vendor teams throughout the delivery lifecycle.
• Support prioritization by clarifying clinical value, urgency, dependencies, risks, and expected outcomes.
• Participate in design, configuration, and governance reviews to confirm alignment with approved clinical and operational requirements.
• Manage requirement changes and document decisions, assumptions, risks, dependencies, and unresolved issues in support of Agile, Waterfall, or hybrid governance processes.

Clinical Testing, Implementation, and Adoption

• Develop clinically relevant test scenarios, scripts, expected results, and acceptance criteria based on real-world workflows and patient-care use cases.
• Coordinate system, integration, workflow, and user acceptance testing with clinicians and clinical operations teams.
• Validate that solutions meet approved requirements, usability expectations, quality standards, and patient-safety considerations.
• Support readiness, training, communications, deployment, go-live, and stabilization; monitor adoption, performance, defects, and unintended consequences and recommend corrective actions.

Clinical Stakeholder Partnership and Communication

• Serve as a trusted liaison and build effective relationships among clinical, operational, quality, compliance, patient safety, analytics, and IT stakeholders.
• Communicate requirements, decisions, status, risks, dependencies, and workflow impacts for clinical, operational, technical, and executive audiences.
• Facilitate issue resolution and elevate decisions when clinical safety, compliance, scope, schedule, or expected benefits may be affected.

Clinical Data, Analytics, and Reporting

• Define clinical, operational, quality, dashboard, KPI, data-definition, and reporting requirements with analytics and data teams.
• Assess source data, workflow capture, data lineage, validation needs, and data-quality issues that may affect decision-making or patient care.
• Use qualitative and quantitative information to identify trends, measure outcomes, and prioritize improvements.
• Live the SpecialtyCare Values – Integrity, Teamwork, Care & Improvement.
• Perform other duties as assigned.

Education:

• Bachelor’s degree in nursing, allied health, health informatics, healthcare administration, information systems, business administration, or a related field.
• Clinical education background or active or prior professional healthcare credential preferred.
• Relevant certification such as CBAP, PMI-PBA, CPHIMS, CAHIMS, or an Agile certification preferred.

Experience:

• Five (5) years of experience in clinical operations, clinical systems, healthcare business analysis, systems analysis, or a related role.
• Demonstrated experience analyzing and documenting clinical workflows and translating them into technology or process requirements.
• Experience gathering, documenting, validating, and managing requirements across the solution-delivery lifecycle.
• Experience with electronic health records, clinical documentation, scheduling, patient monitoring, perioperative, revenue cycle, or other healthcare platforms preferred.
• Experience implementing or optimizing clinical systems, integrations, workflow automation, analytics, artificial intelligence, or other digital health capabilities preferred.
• Equivalent combination of education and experience is acceptable.

Knowledge and Skills:

• Working knowledge of healthcare operations, patient privacy, regulatory compliance, clinical quality, and patient-safety considerations.
• Proven ability to partner directly with clinicians, clinical leaders, operational teams, and technical teams.
• Strong analytical, process-mapping, problem-solving, facilitation, organizational, and documentation skills.
• Strong written and verbal communication skills, including the ability to explain clinical needs to technical audiences and technology impacts to clinical audiences.
• Familiarity with healthcare interoperability and data standards, including HL7 and FHIR preferred.
• Knowledge of Agile or Scrum methods and tools such as Jira, Azure DevOps, Smartsheet, or Microsoft Project preferred.
• Familiarity with SQL, Power BI, Tableau, or comparable reporting and analytics tools preferred.

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