Sr. Business Process Analyst

Virginia Housing Development Authority; Richmond (VA); Hybrid; USD 95,000 - 128,000; Full time

Benefits offered by this job

On-site fitness center

Free parking

Educational opportunities

Job summary

Virginia Housing Development Authority seeks a Sr. Business Process Analyst to validate intake requests and confirm requirements. You will identify triggering events, map processes, and uncover gaps to ensure control needs and risk documentation are complete.

The role emphasizes diplomacy, adaptability, and clear communication to frame an evidence-based business case for initiatives. Hybrid work with Virginia residency required.

Qualifications

• Relevant degree or equivalent experience in business, operations, or information systems.
• Hands-on operational analysis experience with intake management and process evaluation.
• Clear communication translating partner requests into precise operational language.
• Strong critical thinking to uncover the real issue behind requests.
• Adaptability to shifting priorities and evolving business needs.
• Diplomacy guiding partners toward clarity and consensus.

Responsibilities

• Validate business solution intake requests and confirm requirements.
• Identify the true triggering event and uncover process gaps.
• Determine needed controls and document associated risks.
• Ensure initiatives start with clear requirements and accurate classification.
• Develop a solid, evidence-based business case for initiatives.

Skills

Business process analysis

Requirements gathering

Process mapping

Stakeholder communication

Critical thinking

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

Case management systems

Reporting dashboards

Intake tools

Job description

Overview

Join Virginia Housing and help make a difference as aSr. Business Process Analyst.

This important role as a Sr. Business Process Analyst delivers the organization’s first layer of operational insight by validating business solution intake requests, confirming business requirements, and identifying the true triggering event. Through structured problem identification, the SBPA uncovers process gaps, determines needed controls, and documents associated risks. This ensures every initiative begins with clear requirements, accurate classification, and a solid foundation for a strong, evidence‑based business case.

Virginia Housing is one of the nation’s leading housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our lending and grant programs.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on‑site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

To be successful in this role you must possess:

• Relevant degree or equivalent experience — Business, Operations, Information Systems, Process Design, or similar practices.
• Several years of hands‑on operational analysis — business solutions intake management, process evaluation, workflow mapping, or business operations oversight.
• Communication clarity — Translating ambiguous business partner requests into precise operational language.
• Critical thinking — Asking the right questions to uncover the real issue.
• Adaptability — Handling shifting priorities and evolving business needs.
• Diplomacy — Guiding partners toward clarity and understanding.

The ideal candidate would also have experience in:

• Industry knowledge — Understanding of the organization’s regulatory environment, operational model, and business systems.
• Platform and system fluency — Ability to navigate intake tools, workflow platforms, case management systems, and reporting dashboards

This position will close at midnight on 9/22/2026

Hiring Range: $95,000 - $128,000

A background check will be performed as a condition of employment.

A Conflict‑of‑Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment.

Virginia Housing requires associates to live and work within the Commonwealth of Virginia.

Internal applicants

-EOE-

V3 Certified Military friendly employer

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