Hybrid Senior Business Process Analyst - Insight & Strategy

Virginia Housing Development Authority; Richmond (VA); Hybrid; USD 95,000 - 128,000; Full time

Benefits offered by this job

On-site fitness center

Free parking

Educational opportunities

Job summary

Virginia Housing Development Authority seeks a Sr. Business Process Analyst to validate intake requests and confirm requirements. You will identify triggering events, map processes, and uncover gaps to ensure control needs and risk documentation are complete.

The role emphasizes diplomacy, adaptability, and clear communication to frame an evidence-based business case for initiatives. Hybrid work with Virginia residency required.

Qualifications

• Relevant degree or equivalent experience in business, operations, or information systems.
• Hands-on operational analysis experience with intake management and process evaluation.
• Clear communication translating partner requests into precise operational language.
• Strong critical thinking to uncover the real issue behind requests.
• Adaptability to shifting priorities and evolving business needs.
• Diplomacy guiding partners toward clarity and consensus.

Responsibilities

• Validate business solution intake requests and confirm requirements.
• Identify the true triggering event and uncover process gaps.
• Determine needed controls and document associated risks.
• Ensure initiatives start with clear requirements and accurate classification.
• Develop a solid, evidence-based business case for initiatives.

Skills

Business process analysis

Requirements gathering

Process mapping

Stakeholder communication

Critical thinking

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

Case management systems

Reporting dashboards

Intake tools

Job description

Virginia Housing Development Authority seeks a Sr. Business Process Analyst to validate intake requests and confirm requirements. You will identify triggering events, map processes, and uncover gaps to ensure control needs and risk documentation are complete.

The role emphasizes diplomacy, adaptability, and clear communication to frame an evidence-based business case for initiatives. Hybrid work with Virginia residency required.