Senior Business Process Analyst - Remote

Davita Inc.; San Diego (CA); Remote; USD 71,000 - 141,000; Full time

Job summary

Une entreprise leader de soins de santé recrute un Analyste de Processus d'Affaires Senior, offrant un travail à distance. Ce rôle implique l'analyse des données pour les projets de Patient Access et nécessite d'excellentes compétences en communication et en gestion de projets. Le candidat idéal aura 2 ans d'expérience dans le secteur de la santé, où il encouragera l'optimisation et l'efficacité des processus. Vous profiterez d'une culture inclusive et d'un ensemble complet d'avantages au sein d'une organisation engagée envers l'équité en matière de santé.

Benefits

Assurance santé complète

Stock options

Contributions au 401k

Qualifications

• 2+ ans d'expérience en gestion des revenus.
• Capacité de travailler avec divers niveaux d'employés.
• Excellentes compétences organisationnelles.

Responsibilities

• Analyser et présenter des données pour plusieurs projets.
• Collaborer avec plusieurs départements pour améliorer les processus.
• Gérer la communication entre les parties prenantes.

Skills

Analyse de données

Communication

Gestion de projets

Job description

Senior Business Process Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Business Process Analyst is directly responsible for data research, analysis, and trending for multiple Patient Access projects of moderate to medium complexity. The Analyst collaborates with Patient Access VP, Corporate Director, Regional Directors, Project Managers, Team Leads, Subject Matter Experts and key Stakeholders. The incumbent will assist by performing the following tasks:

• Analyze, review, forecast, and trend complex data.
• Present analysis and interpretation for operational and business review and planning
• Support short and long term operational/strategic business activities through analysis.
• Conduct research and data analysis to identify business opportunities, recommend effective solutions, and implement improvements to business processes when appropriate.
• Communicate analysis including trends and opportunities to the business.
• Other duties as necessary

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Under the guidance and direction of Patient Access leadership, assists with specific Workstream / Initiatives (based upon area of expertise) and provides system level support within those activities for:
  
  
  
  • Patient Scheduling
  • Registration
  • Financial Clearance
  • Financial Counseling
  • Revenue Cycle Follow up
  • Pre Billing
  • Corporate Services
  • Other key activities performed by the local client
  
  
  
  
• Serves as a key data contact for assigned Workstreams / Initiatives, reviewing the Discovery Documentation (i.e., data request) with the key stakeholder(s), fielding questions regarding the request data and posing any necessary questions back to the stakeholder(s) in order to validate the integrity of the data
• Demonstrates ability to analyze large volumes of data to produce useable results to meet evaluation objectives. Analysis may include the documentation of financial and operational opportunities, as well as opportunities to improve the patient experience and associate engagement
• Successfully and seamlessly collaborates with other functional units (Transformation, Finance, Human Capital, Technology and Risk/Compliance, Legal, Client Service Executives, Vendor Partners, Client Deliver Leads) to ensure timely planning, design/build and deployment of new processes and technologies, as well as ensures timely documentation and cataloging of final documents
• Develops key documentation, including but not limited to: Process Mapping/Workflows, Charters, Workplans, Risk/Issue/Action Inventory, Training Tips, Front End training, Project Team Agendas/Minutes, etc.
• Assists with onsite planning and logistics (e.g., flight, hotel, and rental car logistics)
• Prepares first draft documentation for Patient Access leadership review and input, ensuring that all materials are client ready
• Contributes to Patient Access methodology development and other functional assignments, as assigned
• Promotes teamwork and displays ability to effectively communicate and coordinate multiple activities within the Patient Access leadership team, key function units and directly with client leadership
• Assists leadership in project management activities, including but not limited to:
  
  
  
  • Scope Management Plans and controls scope for simple to complex projects
  • Requirements Management Manages processes to ensure specific requirements are met and approved by users where critical to project results and timetable
  • Data Management Effectively collects, catalogs, maintains, and utilizes data to analyze financial and operational current state situation(s), proposed future state operations and actual outcomes
  • Schedule Management Accurately scopes out length and difficulty of tasks for small to large projects, measures performance to schedule, able to anticipate schedule issues and risk areas and recommend proactive corrective action
  
  
  
  
• Proactively and effectively provides required communications related to assigned Patient Access projects:
  
  
  
  • Stakeholder Communications - Develops formal communication plans for simple to complex projects; Able to craft messages to a variety stakeholder groups with success, ensuring engagement and buy-in; Able to obtain needed communications from stakeholders; Appropriate interactions with various levels of Optum360 leadership with minimal guidance
  • Influencing - In most situations, can skillfully represents points/position and settle differences with minimum noise; can bring teams to consensus and collaboration; can be direct and assertive as well as diplomatic; quickly gains trust of key stakeholders; has a good sense of timing
  • Communication Skills: Oral, Written, Listening - Ability to draw conclusions and connect outside factors into conversations and work sessions; prepares and delivers effective written communication to all parties
  • Meeting Facilitation/Presentation Skills - Designs and executes appropriate facilitation approaches depending on audience and topic complexity - uses variety of tools and approaches to solve complex project / business issues. With minimal guidance, prepares for and presents complex matters effectively; is effective in a variety of formal presentation settings: one-on-one, small, and large groups; is effective both inside and outside the organization; recognizes and ensures connection with all audience types and levels
  
  
  
  
• Demonstrates solid engagement and organization management skills required to effectively perform assigned duties:
  
  
  
  • Organizational Awareness and Navigation With minimal guidance, can maneuver through simple to complex situations effectively and quietly; is sensitive to how people and organization's function; anticipates obstacles and plans his/her approach accordingly
  • Trust & Confidence - Possesses proven track record. Effectively manages customer expectations by establishing relationships, transparent communications, and factoring business needs into project decisions
  • Business Acumen Possesses a strong understanding of how healthcare organizations and Patient Access specifically work. Developing an awareness of current policies/ procedures, practices, trends, technology, and information impacting Optum360 business and organization. Understands how strategies and tactics are and can be used/effective in project management
  • Functional & Technical Knowledge - Developing an understanding of Optum360 business functions in assigned business function and technologies within and outside area of responsibility
  
  
  
  
• Demonstrates leadership potential and positively represents the Patient Access department and leadership:
• Team Leadership - Able to elicit cooperation and diffuse tension; Anticipates possible/ probable team dynamics issues and implements adjustments (e.g., team building activities) to maintain or improve team dynamics; Drives team decision making supported by all parties and ensures alignment of decisions with organizational missions, values, and priorities
• Conflict/Crisis Management - Guides the team to fully understand the issue and assess urgency, develop and assess solution options, manage stakeholder communication and decision needs and drives to the best solution; Sets an appropriate example for others relative to performing under pressure
• Critical Thinking/Decision Making - Comfortable making most significant decisions for complex projects in accordance with installed project governance and issue management processes. Seeks coaching or mentoring when appropriate for assistance with more difficult challenges or decisions
• Leading Others - Driving execution without creating conflict; Empowerment of team members in decision making; Problem resolution with escalation as appropriate
• Other duties as needed and assigned by the Vice-President, Patient Access or other Optum360 leadership, including but not limited to leading and conducting special projects

Maintains a working knowledge of Patient Access and Revenue Cycle applications and methodologies

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in healthcare or revenue cycle management
• Demonstrated ability to respect diversity in experience, characteristics, viewpoints, and opinions
• Demonstrated ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly
• Demonstrated ability to work with a variety of individuals in executive, managerial and staff level positions. The incumbent frequently interacts with staff at the Corporate/National, Regional and Local organizations. May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations
• Demonstrated ability to possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s)
• Proven excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects)
• Proven high sense of responsibility and accountability; Takes ownership and initiative
• Proven results-oriented with an eye toward the end-goal and business results as the objective of our projects
• Proven excellent communication capability; persuasive, inclusive, and encouraging; the ability to listen and understand; Ability to elicit cooperation from a variety of resources
• Proven adaptable and flexible, with the ability to manage ambiguity and sometimes changing priorities
• Proven professional demeanor and positive attitude; customer service orientation. Ability to learn, understand, and apply new technologies, methods, and processes

Preferred Qualifications:

• Reporting experience including report design and delivery, performing data mining activities
• Proven analytical and quantitative experience; ability to develop appropriate methods for collecting analyzing, forecasting, and trending data; familiarity with healthcare finance terminology, Revenue Cycle metrics, and concepts

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.