Senior Business Analyst

Tillster; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Tillster is seeking a Senior Business Analyst to enhance operations through data analysis and process improvement. The role involves developing workflows, translating data insights for teams, and contributing to the digital transformation in the restaurant industry. The ideal candidate brings critical thinking, project management skills, and a collaborative spirit to drive results.

Benefits

Medical, dental, and vision benefits

15 days PTO in year one, 22+ days thereafter

401(k) eligibility from Day 1

Tuition assistance and learning opportunities

Qualifications

• 2-3 years of experience in operations or project analysis.
• Experience in retail or restaurant tech preferred.
• Great storytelling and data visualization skills.

Responsibilities

• Build workflows, templates, and trackers to optimize project tracking.
• Translate data into actionable insights for stakeholders.
• Analyze trends and make recommendations to enhance performance.

Skills

Critical Thinking

Project Management

Data Analysis

Storytelling

Process Improvement

Education

Bachelor’s Degree

Master’s Degree

Tools

Excel

PowerPoint

Tableau

Salesforce

Job description

Senior Business Analyst – Global Operations

Location: Remote (U.S. Based Only) South East Preferred ( FL, NC, SC, GA) but open to where ever the best talent lives.

Love Data? Obsessed with Efficiency? This Role Was Made for You.
Tillster is on the hunt for a Sr. Business Analyst who lives at the intersection of analytics, process improvement, and impactful storytelling. You’re not just a spreadsheet warrior—you’re the glue that connects data, strategy, and execution. If you get a rush from untangling operational chaos, building workflows from scratch, and transforming raw numbers into sharp business insights, we want you on our team.
You’ll report directly to the Global Operations Lead and work alongside high-performing delivery and account management teams to drive smart decisions and measurable results across the business. What You'll Be Doing

• Map it. Model it. Make it better. Build beautiful workflows, trackers, and templates that keep projects (and people) on track.
• Translate raw data into polished decks and actionable insights for internal stakeholders and client-facing presentations.
• Analyze everything—from kiosk deployment trends to financial ROI—and make bold recommendations that optimize performance.
• Partner with cross-functional teams to identify inefficiencies and turn them into wins.
• Be a go-to guru for deployment KPIs, financial modeling, and strategic business reviews.
• Own it: Help create clarity in chaos, ensure accountability, and always push for excellence.

You Bring:

• 2–3 years of hands-on experience in operations, project analysis, or deploying digital/retail solutions.
• A bachelor’s degree (Master’s is a plus) and a brain wired for critical thinking.
• Power skills in Excel and PowerPoint. (Bonus points for Tableau, Salesforce, or financial modeling.)
• Impressive storytelling chops—especially when it comes to decks, data visualizations, and dashboards.
• Project management savvy (PMP or equivalent is a plus).
• Retail, QSR, or restaurant tech experience? Even better.
• Always asking " How can we do this better/differently"?

You're the Kind of Person Who:

• Asks “why” until the answers get good.
• Sees problems as puzzles begging to be solved.
• Gets genuinely excited by documentation, processes, and finding smarter ways to work.
• Balances detail obsession with big-picture thinking.
• Brings positivity, empathy, and collaboration to every meeting.

Life at Tillster
At Tillster, we power the digital transformation of the restaurant industry, from mobile ordering to kiosk deployment and everything in between. But more importantly, we power our customers, their customers, and our amazing team.
We’re driven by our values:

• Put Customers First
• Collaborate and Innovate
• Operate from Data
• Drive Results
• Own It
• Be Passionate—and Have Fun

The Interview Process

Chat with Talent Acquisition

Meet the Global Operations Team

Create a case study

Final Interview with the Head of Global Ops

Compensation & Perks

• Base Salary: $90,000–$120,000
• Benefits: Medical, dental, vision, FSA, EAP, and more
• Time Off: 15 days PTO in year one, 22+ days after that, plus 10 paid holidays
• Retirement: 401(k) eligibility from Day 1
• Learning: Tuition assistance, Udemy Learning access, development opportunities

The Fine Print

• Must be based in the U.S. prefer East Coast but open to wherever the talent takes us.
• Local candidates preferred
• No visa sponsorship available
• Principals only—no agencies or cold calls please

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster
As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/