Associate IT Systems Analyst

Xcel Energy Services Inc; Golden (CO); Hybrid; USD 64,000 - 91,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

PTO

Holidays

Transit programs

Job summary

Xcel Energy is seeking an Associate Systems Analyst to support IT solution operations, design tactical solutions, and provide escalation assistance. You will help automate processes, participate in QA, and ensure changes are well-documented and compliant.

The role emphasizes collaboration with IT teams and customers, monitoring system performance, and contributing to new technical solutions and integrations. A hybrid work model applies, with onsite expectations varying by team and role.

Qualifications

• Strong communication skills across organizational levels.
• Proven relationship management and cross-functional collaboration.
• Good technical understanding and ability to translate complex concepts to non-technical audiences.
• Experience with QA activities and problem solving in IT operations.
• Familiarity with Change and Incident Management in IT service management.

Responsibilities

• Execute regular operational processes to ensure data accuracy, data integrity, and reliable reporting.
• Assist with analysis, solution design, and prioritization of business tech needs; participate in technical projects.
• Collaborate with IT teams and customers during testing and deployment; support user acceptance testing and documentation.

Skills

Communication skills

Relationship management

Technical acumen

QA/testing

Change management

Tools

Power System Center

SNOW

Windows OS

Linux OS

Job description

About Xcel Energy

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

The Associate Systems Analyst supports the reliability and accuracy of IT solution operations. They provide tactical design solutions and process automation, as well as escalated support to help restore services. They are involved in QA activities, and ensure changes are deployed with sound documentation. They ensure processes within their assigned solutions are compliant and have proper controls. They will monitor or analyze output from monitors to assess and address system risks. They support development of new technical solutions and/or integration points as needed.

Essential Responsibilities

• Operations: Execute regular defined operational processes to ensure accuracy and integrity of data, system processing, and reports. Document and report system performance deficiencies and risks. Propose technical system changes to improve operational performance.
• Analysis: Assist with the analysis, solution design and prioritization of business technical needs including the participation on technical projects or efforts. Analyze system data to ensure functionality is sound. Perform or assist with QA activities. Participate in aspects of solution design and support defect management through application of problem solving skills and design proposals. Create technical requirements if/as needed.
• Relationship Management: Work with IT teams and customers during testing activities, and through change deployment. Perform or assist with user acceptance testing for releases of software enhancements. Subject Matter Expertise. Achieve and maintain a high level of expertise in supported systems.

Minimum Requirements

Two years of related functional experience. Strong communication skills, effective with varying organizational levels and skill sets. Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results. Strong business process design and operation skills. Demonstrated strong technical acumen. Demonstrated ability to translate technical points to non-technical. Proven ability to creatively problem solve issues. Demonstrated ability to learn and apply knowledge of new tools and systems. Experience and understanding of core IT. Service Management functions, such as Change Management and Incident Management.

Preferred Requirements

• Power System Center experience.
• Integrated Energy Management experience.
• CIP experience.
• SNOW experience.
• XA-21 experience.
• Windows and Linux OS experience.

Our Culture

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together. Our Values Connected, Committed, Trustworthy, Safe Our Employee Commitments Work that makes a difference A team you can count of Opportunities to grow Rewards that help you thrive Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

Non-Bargaining

The anticipated starting base pay for this position is: $64,100.00 to $90,966.66 per year

This position is eligible for the following benefits:

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Flexible Spending Account
• Health Care Flexible Spending Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

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All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Accessibility Statement Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You're not waiting for change – you're creating it. You're driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon‑free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.