Sr Business Analyst – Salesforce, Kantata SX & Professional Services Operations - Remote

Allscripts; Raleigh (NC); Remote; USD 75,000 - 105,000; Full time

Job summary

An innovative healthcare technology solutions provider is seeking a skilled Business Analyst to enhance operations using Salesforce and Kantata SX. This role offers the chance to collaborate with cross-functional teams on impactful projects, streamline processes, and contribute to a flexible work environment. With a focus on career advancement, the position requires strong analytical skills and a deep understanding of Professional Services operations. Join a forward-thinking company that values growth and offers a comprehensive benefits package, making it an exciting opportunity for professionals eager to make a difference.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Work Environment

Career Advancement Opportunities

Qualifications

• 5+ years as a Business Analyst with Salesforce and Kantata SX experience.
• Strong understanding of Professional Services operations and project management.

Responsibilities

• Collaborate with stakeholders to document requirements for Salesforce and Kantata SX.
• Lead user story refinement and support backlog management.

Skills

Business Analysis

Salesforce

Kantata SX

Communication Skills

Agile Methodologies

Analytical Skills

Tools

JIRA

Confluence

Excel

Job description

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive compensation and benefits package, including medical, dental, and vision insurance
- Flexible work environment with opportunities to streamline processes and contribute to platform enhancements
- Collaborate with cross-functional teams on impactful projects and service delivery
- Play a critical role in shaping operations across key platforms—Salesforce and Kantata SX

What to Expect (Job Responsibilities):
- Collaborate with stakeholders to gather and document requirements for Salesforce and Kantata SX
- Lead user story refinement and grooming sessions to prepare requirements for development
- Translate business processes related to project delivery and resource management into system workflows
- Act as a subject matter expert for Kantata SX and Salesforce, optimizing their usage for operations
- Support backlog management, sprint planning, and agile ceremonies to maintain team alignment

What is Required (Qualifications):
- 5+ years of experience as a Business Analyst, with at least 2 years of direct experience with Salesforce and Kantata SX
- Strong understanding of Professional Services operations, including project portfolio and program management
- Hands-on experience with Salesforce configuration and working knowledge of Kantata SX project lifecycle functionality
- Excellent verbal and written communication skills to bridge technical and business teams
- Proficient with tools such as JIRA, Confluence, and Excel, with strong analytical skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Experience with related enterprise tools such as NetSuite, Workday, or Zuora
- Familiarity with API integrations, basic SQL, or data validation for cross-system flows
- Background in SaaS or consulting organizations with complex service delivery models
- Certifications such as Salesforce Administrator or Certified Scrum Product Owner (CSPO)

#HealthcareTechnology #BusinessAnalyst #Salesforce #CareerOpportunity #AgileEnvironment

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