Sr Business Analyst – Salesforce, Kantata SX & Professional Services Operations - Remote

Allscripts; Dallas (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading healthcare technology solutions company is seeking a Business Analyst in Dallas. This role involves collaborating with stakeholders to optimize the use of Salesforce and Kantata SX, leading user story sessions, and providing strategic insights into operations. Ideal candidates will have extensive experience in professional services operations and advanced communication skills.

Benefits

Comprehensive compensation and benefits package

Opportunity for career advancement

Supportive collaborative work environment

Qualifications

• 5+ years of experience as a Business Analyst.
• Strong understanding of Professional Services operations.
• Hands-on experience with Salesforce and knowledge of Kantata SX.

Responsibilities

• Collaborate with stakeholders to gather and document requirements.
• Lead user story refinement and grooming sessions.
• Act as a subject matter expert for Kantata SX and Salesforce.

Skills

Communication

Collaboration

Problem Solving

Tools

JIRA

Confluence

Excel

Job description

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:
- Comprehensive compensation and benefits package, including medical, dental, and vision insurance
- Opportunity for career advancement and growth within the organization
- Chance to streamline processes and contribute to high-impact service delivery
- Supportive and collaborative work environment with a focus on professional development
- Work alongside diverse and talented individuals to solve healthcare challenges

What to Expect (Job Responsibilities):
- Collaborate with stakeholders to gather and document requirements for Salesforce and Kantata SX
- Lead user story refinement and grooming sessions to ensure development readiness
- Translate business processes into system workflows and configurations
- Act as a subject matter expert for Kantata SX and Salesforce, optimizing their usage for operations
- Support backlog management, sprint planning, and agile ceremonies to keep teams aligned

What is Required (Qualifications):
- 5+ years of experience as a Business Analyst, with at least 2 years of experience with Salesforce and Kantata SX
- Strong understanding of Professional Services operations, including resource management and project financials
- Hands-on experience with Salesforce configuration and knowledge of Kantata SX project lifecycle functionality
- Excellent verbal and written communication skills to bridge technical and business teams
- Proficient with tools such as JIRA, Confluence, Excel, and process mapping tools

How to Stand Out (Preferred Qualifications):
- Experience with related enterprise tools such as NetSuite, Workday, or Zuora
- Familiarity with API integrations, basic SQL, or data validation for cross-system flows
- Background in SaaS or consulting organizations with complex service delivery models
- Certifications such as Salesforce Administrator, Certified Scrum Product Owner (CSPO), or IIBA CBAP/CCBA

#HealthcareTechnology #BusinessAnalyst #Salesforce #ProfessionalServices #CareerGrowth

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