Sr. Brand Standards Coach- Remote (up to 100% travel required)

Lensa; Annapolis (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking a Senior Brand Standards Coach to enhance franchise growth and success. This remote role involves significant travel, focusing on operational improvements, team coaching, and maintaining brand integrity. Ideal candidates will possess strong operational expertise and effective communication skills, contributing to the overall guest experience and profitability.

Qualifications

• Experience in restaurant operations and brand standards.
• Ability to manage and develop teams effectively.
• Strong communication and feedback skills.

Responsibilities

• Conduct ROIPs and uphold brand standards.
• Support new restaurant openings and franchise calibration visits.
• Train and develop team members through the MDP.

Skills

Operational expertise

Coaching

Communication

Time management

Job description

Sr. Brand Standards Coach - Remote (up to 100% travel required)

The Senior Brand Standards Coach (SBSC) plays a vital role in enhancing our franchise system's growth and success. The main responsibilities include facilitating Restaurant Operations Improvement Process (ROIP) evaluations and supporting New Restaurant Openings (NROs). The SBSC leads a team of BSCs, providing coaching, guidance, and managing their time and ROIP activities. Building credibility with franchisees and their staff through operational expertise is essential. The SBSC conducts restaurant visits, identifies operational improvements, and upholds Papa Johns' brand standards to ensure brand integrity and growth.

Key Responsibilities:

• Conduct ROIPs to meet company visit frequency goals
• Uphold and enforce brand standards and operational policies
• Support NROs and participate in franchise calibration visits
• Assist in testing and implementing new products
• Train and develop team members through the Management Development Program (MDP)
• Drive operational improvements to enhance guest experience and profitability
• Provide hands-on training and constructive feedback during evaluations
• Manage time and territory efficiently
• Communicate identified improvement areas effectively
• Plan travel cost-effectively and complete administrative duties timely
• Oversee and guide a team of BSCs, including performance feedback and guidance on ROIP execution

It is Papa John’s policy to provide equal employment opportunities regardless of race, color, religion, sex, age, marital status, national or ethnic origin, pregnancy, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: IT Services and IT Consulting