Sr. Billing Specialist- I

Investor Strides LLC; Hartford (CT); Remote; USD 51,000 - 78,000; Full time

Job summary

An established industry player is seeking a Sr. Billing Specialist to join their dynamic team. This role involves managing customer accounts, negotiating payment plans, and resolving billing discrepancies. The ideal candidate will possess strong communication and problem-solving skills, along with a keen attention to detail. You will thrive in a fast-paced environment while demonstrating empathy and strategic thinking in challenging situations. If you are looking for an opportunity to make a significant impact in a collaborative setting, this is the perfect role for you.

Qualifications

• Prior collections experience and insurance knowledge are advantageous.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Contact customers to collect payments or negotiate plans.
• Analyze accounts to determine risk on unpaid balances.

Skills

Collections Experience

Insurance Knowledge

Communication Skills

Attention to Detail

Empathy

Influencing Skills

Problem-Solving Skills

Collaboration

Flexibility

Job description

Job Listing Summary

Job Title: Sr. Billing Specialist- I

Location: Hartford CT- Home Office, United States of America

Employment Type: Full-Time

Date Posted: April 30, 2025

Key Responsibilities:

• Contact customers with overdue accounts to collect payments or negotiate payment plans.
• Manage multiple delinquent accounts for debt collection efforts.
• Analyze accounts to determine risk on unpaid balances.
• Utilize internet searches to locate customers who have moved or changed phone numbers.
• Resolve customer discrepancies and complaints regarding billing.
• Evaluate the cost-benefit of pursuing third-party collection efforts.

Qualifications:

• Prior collections experience is a plus.
• Experience in Personal Lines and/or Business Insurance is a plus.
• Professional verbal and written communication skills.
• High attention to detail, including active listening skills and thorough documentation review.
• Ability to maintain business etiquette and display empathy.
• Strong influencing skills to aid in the recovery of unpaid premiums.
• Persistence in challenging situations to achieve desired outcomes.
• Strategic thinking ability to negotiate payments and enhance collection effectiveness.
• Strong problem-solving skills to identify process opportunities.
• Proven history of excellent collaboration and teamwork.
• Flexibility and adaptability to succeed in a fast-paced environment.

Compensation:

The annualized base pay range for this role is $51,760 - $77,640, with additional rewards including bonuses and incentives.