Sr BA Testing Lead

Apex Systems; Columbus (OH); Remote; USD 69,000 - 83,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life & disability insurance

Employee stock purchase program (ESPP)

401K with company match

Health Savings Account (HSA)

EAP with counseling

Job summary

Everforth Apex Systems is seeking a Sr BA Testing Lead to drive business analysis and testing leadership across AI-driven customer servicing solutions. You will partner with Product, Technology, Architecture, Operations, and Vendors to translate requirements into scalable, quality-driven implementations.

The role emphasizes test strategy design, API testing, data analysis, and production readiness, with remote work and a 12-month engagement.

Qualifications

• 5+ years as Business Systems Analyst, QA Lead, or Product Analyst.
• Experience with Contact Center technologies.
• Experience testing APIs and web services.
• Experience writing SQL queries and analyzing data.
• Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms.
• Experience with Agile delivery methodologies.
• Preferred knowledge of Genesys Cloud, ServiceNow, and ability to test voice systems.

Responsibilities

• Elicit, document, and manage business, functional, technical, and operational requirements.
• Create process flows, journey maps, use cases, and user stories.
• Maintain requirements traceability from intake through production deployment.
• Develop acceptance criteria and support backlog prioritization.
• Coordinate requirements across Contact Center, Fraud, Digital, and Enterprise Technology teams.

Skills

BSA/QA Lead

Contact Center tech

API testing

SQL analytics

AI/ML familiarity

Agile delivery

Genesys Cloud

ServiceNow

Job description

Job#: 3055026

Job Description:

Sr BA Testing Lead

Location: Remote

Duration: 12 months

Rate: $50-60hr on w2

We are unable to provide sponsorship now or in the future.

Position Summary The Senior Business Systems Analyst (BSA) / Testing Lead will serve as a key delivery resource supporting Agentic AI and Contact Center Transformation initiatives. This role combines business analysis, requirements management, testing leadership, and production readiness activities across AI-driven customer servicing solutions, including virtual agents, voice AI, customer authentication, fraud servicing, and API-enabled customer interactions. This individual will partner closely with Product, Technology, Architecture, Operations, and Vendor teams to ensure business requirements are translated into scalable solutions while maintaining quality through comprehensive testing strategies.

Primary Responsibilities

Business Analysis

• Elicit, document, and manage business, functional, technical, and operational requirements.
• Create process flows, journey maps, use cases, and user stories.
• Maintain requirements traceability from intake through production deployment.
• Develop acceptance criteria and support backlog prioritization.
• Coordinate requirements across Contact Center, Fraud, Digital, and Enterprise Technology teams.

Testing Leadership

• Design and execute test strategies for Agentic AI and Contact Center solutions.
• Develop functional, integration, regression, UAT, and production validation test plans.
• Create and manage test cases covering both happy path and exception scenarios.
• Validate AI behavior, workflow execution, API integrations, and customer outcomes.
• Document defects and coordinate remediation activities.
• Support automation opportunities for AI and API testing.

Program Delivery

• Support integration initiatives.
• Participate in architecture reviews and solution design sessions.
• Assist with production readiness, operational runbooks, and deployment validation.
• Track dependencies, risks, decisions, and action items.
• Support governance reviews including Cyber, AI Governance, Architecture, and TPRM.

Desired Qualifications

• 5+ years as Business Systems Analyst, QA Lead, or Product Analyst.
• Experience with Contact Center technologies.
• Experience testing APIs and web services.
• Experience writing SQL queries and analyzing data.
• Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms.
• Experience with Agile delivery methodologies.
• Preferred knowledge of Genesys Cloud, ServiceNow, and ability to test voice systems.

Success Measures

• Requirements delivered with minimal rework.
• High production stability and low defect leakage.
• Successful completion of AI and API testing milestones.
• Improved automation and testing efficiency.
• Positive stakeholder and vendor delivery outcomes.

Everforth Apex Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employment

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

© 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.