Administrative Assistant

Smurfit Westrock; City of Tonawanda, Northern (NY, KY); Presencial; USD 39 000 - 65 000; Tempo integral

Resumo da oferta

Smurfit Westrock is seeking an Admin, Assistant Support to represent the company to customers and employees. The role will act as a liaison between HR and staff and will leverage knowledge of products, production planning, logistics, and inventory management to support daily operations.

The position emphasizes attention to detail, strong communication, and collaboration across departments to ensure timely order fulfillment and excellent customer service.

Qualificações

• Administrative, Customer service, HR Coordinator or related work experience in manufacturing environment or other industries

Responsabilidades

• Represents Smurfit Westrock to customers and employees
• Liaises between HR and employees
• Develops and utilizes knowledge of products, production planning, logistics, and inventory management
• Participates in customer service training and acts to support department goals
• Interacts with Sales, Production, and Shipping to ensure high level of service and timely order fulfillment
• Supports pre-pricing, scheduling reviews, and on-time delivery coordination
• Maintains accurate data and reports to support operations

Conhecimentos

Attention to detail

Customer oriented

Communication

Collaboration

Problem solving

Growth mindset

Time management

Organizational skills

Formação académica

High School diploma or GED

Ferramentas

Microsoft Office

AS/400

Kiwiplan ESP/PCS/ULT/TSS

HRMS

Sage

JD Edwards

Salesforce

EDI

Customer Portals

Descrição da oferta de emprego

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Summary:

The Admin, Assistant Support represents Smurfit Westrock to customers and employees. The Admin, Assistant Support acts as a liaison between HR & employees. The Admin, Assistant Support will develop and utilize a diverse knowledge of products, production planning, logistics, and inventory management.

Major Job Responsibilities:

Business Excellence

• Completes and participates in all customer service training program curriculum and activities to develop knowledge of department policies, processes, procedures, and systems used while developing an internal network.
• Plays an active role by providing support in the achievement of goals and assisting with all types of work across the department. Work effectively with the team to achieve individual, team and departmental objectives. ( Daily task, duties, requests, order follow-up, creating reports, etc. - routine and repetitive).
• Interchangeably work between answering calls and servicing concurrent digital messages (i.e., phone, SMS text, email, etc.) while completing various tasks related to customer service and assist with general information requests.
• Coordinates and interacts effectively with other departments including but not limited to Sales, Production, and Shipping Departments to ensure high level of customer service and timely expedition of customer requests.
• Other duties as assigned.

People and Culture

• Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners.
• Collaborate and partner with appropriate business owners to ensure customer experience is delivered.
• Work closely with Human Resources to facilitate all phases of the employee life cycle
• Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction.
• Pre-Pricing Specialist to build customer specifications/projects and review with production team to ensure efficient production.
• Planning, production, and shipping teams to review schedules and backlogs to ensure on time delivery.
• Quality Manager to resolve routine customer quality issues.
• Plant Leadership to align with company goals and initiatives.

Critical Skills / Capabilities:

• Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
• Customer-Oriented: Ability to operate with customers' best interests in mind; Demonstrates importance for satisfying external and/or internal customers; Efficiently communicates with customers to ensure alignment and satisfaction.
• Communication: Proactive, prompt, and respectful correspondences; essential listening skills with ability to accurately problem solve
• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others
• Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem solving skills by using a logical, systematic, or sequential approach; suggest alternative products or services to meet customer needs when appropriate; defers highly complex issues to higher levels.
• Growth and Results Oriented: Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
• Organizational Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
• Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.

Technical Skills:

• Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint
• System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)

Other Qualifications:

To perform the duties of the job, this role requires:

• Frequently using fingers to type with two hands.
• Frequently reaching by extending fingers on one hand
• Frequently reaching by extending one or two arms
• Frequently using fingers to grasp with one or two hands.
• Frequently using fingers to pinch with one or two hands.
• Occasionally exerting force by pulling up to 10 lbs. of weight.
• Occasionally exerting force by pushing up to 10 lbs. of weight.
• Occasionally exerting force by lifting up to 10 lbs. of weight.
• The spoken exchange of ideas to be performed loudly 50-75% of the time.
• The spoken exchange of ideas to be performed quickly 50-75% of the time.
• The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts.
• The ability to quickly interpret and process large quantities of information verbally and through written communications.
• On Site required
• Constantly works indoors, in an environment that is climate controlled.
• The role is frequently sedentary, which entails sitting or being stationary.
• Occasionally stands or walks for 1-2 hours at a time.
• Noisy work environment; maintain strict adherence to safety rules and regulations.

Experience:

• Required: Administrative, Customer service, HR Coordinator or related work experience in manufacturing environment or other industries

Education:

• Required: High School diploma or G.E.D.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $39,000.00 - $65,000.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.