Customer Service & Operations Liaison

Smurfit Westrock Company; Longview, Northern (WA, KY); Hybrid; USD 35,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid vacation and holidays

Job summary

Smurfit Westrock Company in Longview, WA is seeking a Customer Service Representative to serve as a liaison between customers, sales and operations. You will process orders, handle inquiries, and maintain relationships while leveraging knowledge of products, logistics, and inventory.

The role requires a high school diploma, 5+ years of customer service experience, and strong written and verbal communication skills.

Qualifications

• 5+ years of customer service-related work experience.
• Strong written and verbal communication skills.
• Ability to collaborate across functions to resolve issues.

Responsibilities

• Receive and process routine customer orders and inquiries.
• Maintain ongoing relationships with multiple customers and sales staff.
• Provide pricing, inventory and production schedule information to customers.
• Track order activity and communicate status and resolution.

Skills

Customer service

Communication skills

Collaboration

Education

High School diploma or GED

Job description

Smurfit Westrock Company in Longview, WA is seeking a Customer Service Representative to serve as a liaison between customers, sales and operations. You will process orders, handle inquiries, and maintain relationships while leveraging knowledge of products, logistics, and inventory.

The role requires a high school diploma, 5+ years of customer service experience, and strong written and verbal communication skills.