Sr Assoc-Tech Ops Engineering

American Express; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

American Express is seeking a senior software/DevOps engineer to drive reliability and modernization of enterprise platforms across distributed environments. You will collaborate with cross‑functional teams to design, build, automate, and support scalable, secure, and highly available systems.

The role emphasizes SRE principles, incident management, and continuous improvement to deliver critical customer and business capabilities at scale.

Qualifications

• Bachelor's degree or equivalent in CS/Engineering.
• Experience in software engineering, app support, or infrastructure operations.
• Understanding of cloud, distributed systems and containers.
• Familiarity with monitoring/logging tools and incident management best practices.
• Strong scripting/programming skills, especially Python.
• Experience with Linux/Unix and databases (NoSQL/SQL).
• Experience with AWS/Azure/Google Cloud is a plus.

Responsibilities

• Drive reliability, resiliency, performance, and modernization of enterprise platforms.
• Design, build, automate, and support highly available platforms.
• Collaborate with teams across engineering, product, and operations.
• Lead incident management, RCA, and change management processes.
• Implement automation to improve platform resiliency and security.

Skills

Java

Python

SQL

Docker

Kubernetes

Kafka

REST API

GCP/AWS

Education

Bachelor's degree in Computer Science or related field

Tools

Git

Jenkins

Grafana

Splunk

Job description

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

This role is responsible for driving the reliability, resiliency, performance, and modernization of critical American Express platforms across Distributed environments. You will leverage deep technical expertise in software engineering, runtime engineering, production support, and platform operations to quickly assess and remediate complex availability, performance, and operational issues.

As part of our technology team, you will partner with engineering, product, infrastructure, and operations teams to design, build, automate, and support highly available enterprise platforms. You will help accelerate modernization initiatives, improve operational excellence, and deliver secure, scalable, and resilient solutions that power critical customer and business capabilities.

Responsibilities

Software Engineering & Platform Development

• Serve as a hands‑on engineer with experience in supporting complex enterprise applications, platforms, and operational tooling across Distributed environments. This role involves weekend support, if necessary.
• This role requires and must have 5+ years of distributed experience and knowledge.
• Design, develop, prototype, code, test, and implement scalable software solutions using technologies such as Java, Python, SQL, and related frameworks.
• Act as a technical contributor in change management reviews, root cause analysis, and troubleshooting of complex technical issues.
• Design and implement automation solutions, and engineering practices that improve platform resiliency, operational efficiency, and security.
• Use best practices in incident management, problem management and change management as this role focuses on application production support.

Runtime Engineering, Reliability & Operations

• Contribute to the technical roadmap for runtime systems, ensuring platform reliability, scalability, availability, recoverability, and performance.
• Establish, monitor, and continuously improve key performance indicators (KPIs), service level objectives (SLOs), and operational metrics (MTTR, MTBF) for platform health and resiliency.
• Perform diagnosis and resolution of production incidents, batch failures, application outages, performance bottlenecks, and infrastructure issues across Mainframe and Distributed platforms.
• Apply Site Reliability Engineering (SRE) principles and operational excellence practices to improve system stability and reduce operational risk.
• Support disaster recovery, high availability, workload management, capacity planning, and business continuity initiatives.

Distributed Platform Engineering

• Must have experience in Support and optimize enterprise platforms across distributed technologies including Java, Python, SQL, relational and NoSQL databases, Git, CoPilot, Jenkins, XLR, Jira, AI, ML, Docker, Kubernetes, Kafka, Rest API, GRPC, Grafana.
• Desirable Support and optimize Distributed Platform technologies including cloud infrastructure, Linux/Unix, containers, APIs, Java-based services, distributed databases, and modern application platforms.
• Implement and support Cloud/Distributed architectures, modernization initiatives, API enablement, and enterprise integration capabilities.
• Knowledge of cloud platforms AWS, GCP or general Cloud fundamentals.

Data, Integration & Automation

• Develop and support enterprise integration solutions utilizing APIs, MQ, Connect:Direct, event‑driven architectures, and batch and real‑time data integration patterns.
• Utilize relational and NoSQL databases including DB2, PostgreSQL, Redis, and Couchbase to support critical business applications.
• Automate operational processes, deployments, monitoring, reporting, and remediation activities using Python, Bash, Ansible, Jenkins, and related technologies.
• Collaborate with engineering teams to adopt scalable automation and self‑service capabilities for deployment, monitoring, and operational support.

Observability & Continuous Improvement

• Implement and utilize monitoring, observability, logging, and analytics solutions using tools such as Splunk, Grafana, Dynatrace, AppDynamics, ELK, or equivalent technologies.
• Analyze operational trends, identify opportunities for optimization, and formulate strategic recommendations to improve platform health and engineering effectiveness.
• Contribute to continuous improvement initiatives focused on reliability, performance, security, operational maturity, and customer experience.

DevOps, Security & Governance

• Understand CI/CD pipelines and DevOps practices using tools such as Git, Jenkins, Maven, DBB, Endevor, UrbanCode Deploy, or equivalent platforms.
• Apply enterprise security controls, compliance requirements, audit standards, and access management practices, including RACF, ACF2, Top Secret, and cloud security principles.
• Ensure solutions meet non‑functional requirements (NFRs) including availability, scalability, performance, security, recoverability, and maintainability.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
• Work experience in software engineering, app support or infrastructure operations or runtime engineering.
• A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
• Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment.
• Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
• Experience in technology operations work (ITIL, SRE/Production Support) - this role involves weekend support, when necessary
• Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
• Experience in cloud platforms such as AWS, Azure, or Google Cloud, Public Cloud certification is a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.