Senior Service Reliability & Operations Engineer

American Express; Phoenix (AZ); Hybrid; USD 110,000 - 190,000; Full time

Benefits offered by this job

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive health insurance

20+ weeks paid parental leave

Free on-site wellness center access

Career development opportunities

Job summary

A leading global financial services company is seeking a Senior Service Assurance Engineer in Phoenix, AZ. The role involves ensuring high levels of product availability for customers, onboarding new technologies, and incident communications. Candidates must have a Bachelor's degree and 4+ years in software engineering. Notable benefits include a flexible working model and a salary range of $110,000 to $190,000 plus bonuses. This position promotes a culture of continuous learning and offers comprehensive health benefits.

Qualifications

• 4+ years of experience in software engineering or service delivery.
• Ability to identify application/infrastructure risks.
• Experience with ITIL practices.

Responsibilities

• Ensure high levels of product availability for customers.
• Onboard new technologies and lead teams for resolution.
• Manage incident communications.

Skills

Performance troubleshooting

Analytical thinking

Communication skills

Curiosity

Education

Bachelor's Degree in Computer Science or related field

Tools

Monitoring tools

Linux

Windows

Cloud technologies

Job description

STAGING / TEST ENVIRONMENT for AMEX Internal purposes only. If you are attempting to apply for a job at American Express, please visit our Career Portal.

Job Description - Senior Service Assurance Engineer (Operations Engineer) (24002465)

Senior Service Assurance Engineer (Operations Engineer) - 24002465

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

As a Senior Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:

• Onboarding new technologies
• Observability
• Lead teams as needed to drive resolution
• Incident Communications

Minimum Qualifications

Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience. 4 + years of varied experience in software engineering or service delivery.

• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
• Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.
• Experience with troubleshooting techniques for root cause analysis of issues.
• Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
• Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud.
• Proficient verbal and written communication skills.
• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude.

Preferred Qualifications

• DevOps knowledge for highly available IT infrastructure.
• Building live production APIs and services.
• Experience with automation development.
• Familiar with Agile or other rapid application development methods.
• Hands-on expertise with application design, software development and automated testing.
• Experience with relevant business domain related functions.

Minimum Qualifications

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and thePay Transparency Policy Statement.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing [e-mail] . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.