Sr. Application Training Specialist

CATALYST MSO LLC; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Paycom - ATS is seeking a Sr. Application Training Specialist to drive optimal product utilization through end-user training of our healthcare workflows and best practices.

You will liaise between internal teams and external partners, promoting our tools and programs via education initiatives and hands-on sessions. You will develop curriculums, training aids, and reference materials while coordinating schedules, venues, and registrations.

Qualifications

• Associate’s degree or equivalent experience required.
• Experience delivering instruction to groups of people.
• Strong client focus and relationship-building.
• Confident presenting to audiences of varying sizes.
• Ability to travel and work outside standard hours when needed.
• Familiarity with LMS and office applications.

Responsibilities

• Present and train on business applications using best practices.
• Support product implementations through training and education.
• Assess and address training needs; measure effectiveness via surveys.
• Develop and update training curriculums, aids, videos, and docs.
• Oversee internal and external education sessions and logistics.
• Coordinate registrations, scheduling, and training locations.
• Respond to customer training inquiries via ticketing system.
• Maintain records of training activities and outcomes.
• Provide guidance to team members on complex training issues.
• Travel to CPG locations and Catalyst sites as needed.

Skills

Training delivery

Curriculum development

Training coordination

Public speaking

Project planning

Data tracking

Adaptability

Education

Associate degree

Tools

Microsoft Office

LMS (Learning Management System)

Job description

The Sr. Application Training Specialist will help our communities thrive by ensuring optimal product utilization through end user training and education of products, workflows, and best practices. They serve as a liaison between internal teams and external partners to promote the organizational products, tools, and programs through education initiatives. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.Role and Responsibilities:Presents and trains on business applications efficiently and effectively, using best practicesSupports product implementations through training and educationAssesses training and development needsEvaluates training effectiveness through multiple channels including surveys and feedbackDevelops unique training curriculums, keeping it up to date and contextually relevantDevelops training aids, handbooks, videos and reference documentsOversees education sessions, both internally and externallyPromotes best practice workflows and identifies barriers to utilization of themOversee general administrative duties, such as coordinating registration and invitations, schedule training sessions and scheduling locationsPrepare training locations ensuring instructors and trainees have the necessary tools for effective trainingCommunicate all training programs timelyAddresses and responds to customer training inquiries via ticketing systemProvides guidance for team members on more complex training issuesMaintains records of training activities including attendance, assessment results and completion of training to monitor for quality resultsSupport staff through optimization and virtual training effortsPerform basic project planning activitiesMeet or exceed departmental KPIsAdherence to a training budget including record of expensesRepresents the organization professionally at all times, supporting the mission, goals and objectivesAny additional responsibilities not listed above and deemed necessaryMinimum Qualifications and Requirements:Associate’s degree or equivalent experience requiredPrevious experience of providing instruction to a group of peopleStrong client focusValue relationships; demonstrate professional respect and innovative mindsetConfident working with varying types of heath care professionalsAbility and comfort in presenting to audiences of varying sizesApproach problem solving that involves systems thinking – understanding how the process works and how people are impacted by your decisionsStrong communication skillsUnderstand sense of urgency and fast-paced environment; strong organizational skillsMust be able and willing to travel and attend business meetings on weekends or outside of standard business hours, as needed.Must be able to travel to CPG locations, Catalyst Platform client sites, and Catalyst affiliate offices as business needs requirePreferred Experience:4+ years of healthcare experience5+ years of Athena experienceExperience with Microsoft Office ApplicationsExperience with an LMS (Learning Management System)