Sr Analyst: Memberships & Commercial Operations

CME Chicago Mercantile Exchange Inc.; Chicago (IL); On-site; USD 77,000 - 129,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Pension plan

Education reimbursement

Paid time off

Mental health benefit

Job summary

CME Group in Chicago is seeking a Memberships Process Improvement & Operational Excellence professional to review day‑to‑day processes, identify bottlenecks and lead automation initiatives across membership teams.

You will document processes, create standardized training, support client onboarding for the seat market, and develop dashboards to track key metrics, collaborating with Sales, Product, Data Analytics and Marketing to drive efficiency.

Qualifications

• Data analysis to transform raw data into actionable insights.
• Systems thinking for scalable process improvements.
• Problem solving with an automation mindset to reduce manual work.
• Strategic collaboration across cross‑functional teams.
• Eagerness to learn and take on new information and projects.

Responsibilities

• Review day‑to‑day membership processes to identify bottlenecks and implement automated solutions.
• Assist with documentation and standardized training across teams.
• Support client onboarding related to the seat market and optimize related workflows.
• Develop reporting and dashboards to track membership metrics and onboarding KPIs.
• Co‑lead projects with Sales Operations to enhance global sales processes and CRM usage.

Skills

Data Analysis

Systems Thinking

Problem Solving & Automation

Strategic Collaboration

Willingness to Learn

Job description

Memberships Process Improvement & Operational Excellence

• Review day‑to‑day processes for membership teams, identifying bottlenecks and leading the implementation of automated solutions to streamline current workflows.
• Review current document intake and storage processes; identify new tools to support and enhance workflows.
• Assist with the documentation of various processes across membership teams, developing standardized training documents for current and new team members.
• Review case management solutions, implementing a queue management system for client onboarding related to the seat market.
• Leverage Docusign and other digitized forms to improve customer experience, reduce errors and save time for clients & internal teams.
• Support the transition to a new client‑facing portal, ensuring all corporate membership processes are successfully migrated and optimized for a digital environment.
• Own the end‑to‑end flow of memberships‑related data across CME internal systems and support senior leadership in a vision for improved internal systems coordination, information flow, accuracy and efficiency.
• Evaluate various membership processes and communications directly affecting our clients and FCM partners for efficiency and effectiveness.
• Continuous focus on process improvement of team processes as well as collaborating with key stakeholders to drive operational effectiveness and efficiencies.

Client support / concierge client activity

• Act as a member of CME’s concierge team, participating in client calls and assisting clients directly with the corporate member and cross‑exchange incentive program onboarding process.
• Develop reporting and dashboards to track corporate membership and incentive program key metrics and to ensure consistency, accuracy, and scalability across the organization.
• Responsible for key team metric reporting including tracking of application status and team KPI’s like onboarding status average days in progress.
• Support management with ad‑hoc reporting and data‑analysis projects to support strategic initiatives.

Sales Operations Cross-training & Support

• Co‑lead high‑priority projects with the Sales Operations team focused on enhancing global sales processes, CRM utilization, and overall operational effectiveness.
• Participate in and coordinate go‑to‑market campaign calls with Sales, Product, Research, Data Analytics, and Marketing teams.

Key Competencies

• Data Analysis: Ability to transform raw data into sophisticated, standardized reports that provide clear commercial insights for leadership.
• Systems Thinking: A proactive approach to problem‑solving that focuses on long‑term scalability and the continuous improvement of the tech ecosystem.
• Problem Solving & Automation Mindset: A proactive ability to identify bottlenecks or manual inefficiencies and present solutions or implement automated workflows that increase team speed and reduce operational risk.
• Strategic Collaboration: The interpersonal skill to lead cross‑functional projects and navigate diverse internal teams to optimize processes.
• Willingness to Learn: High appetite to take on new information, projects.

The pay range for this role is $77,200-$128,600.

Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant).

Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad‑based equity program.

• Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit.

CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued.

As an equal‑opportunity employer, we consider all potential employees without regard to any protected characteristic.

For U.S. employment, CME Group is legally required to validate a new hire’s employment eligibility by having them complete an Employment Eligibility Verification (Form I-9) companied with legally acceptable proof of identity and work authorization (as listed on the Form I-9). CME Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies.