Sr Administrator (Support & Operations)

HCLTech; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

HCL Technologies Limited is seeking a Sr Administrator (Support & Operations) to join its IT helpdesk team in the United States. The role emphasizes strong verbal and written communication, documentation, and excellent customer handling.

Experience in help desk, problem solving, and cross-functional collaboration is required, with ITIL knowledge preferred. 3–4 years of experience in similar roles, with a background in hardware, software, and networks.

Qualifications

• Bachelor’s or Master’s degree or equivalent.
• 3–4 years of help desk and support experience.
• Experience with hardware, software and networks.
• ITIL knowledge preferred; related certifications are a plus.

Skills

Verbal communication

Written communication

Documentation skills

Customer handling

Cross-functional teamwork

On call

Problem solving

Teamwork

Interpersonal effectiveness

Education

Bachelor's / Diploma

Tools

MS Office

MS Project

Visio

Job description

Career Opportunities: Sr Administrator (Support & Operations) (188477)

Requisition ID188477-Posted11/04/2026

Key Responsibilities

Soft SkillsExcellent verbal and written communication and conversation skills.Good documentation skills.Good working knowledge of MS Office, including MS Project and Visio.Strong customer handling skills.Ability to handle unforeseen situations.High level of acceptance.Ability to drive HCL values and methodology.Proficient in English and Canadian French, both verbal and written. [Helpdesk -...rench.xlsx | Excel]Other Skills / ExperienceAbility to provide hardware, software, and network problem analysis and resolution support over the phone.Strong dedication to providing high-quality and superior service.Ability to complete tasks that have been started.Ability to work effectively as a cross-functional team player in a fast-paced environment.Ability and willingness to learn new information quickly.Ability to work flexible hours when required to cover other help desk staff and be on call during the week.Customer FocusTeamworkTechnical ExpertiseInterpersonal EffectivenessConcern for Order and QualityProficient in English and Canadian French, both verbal and written.

Skill Requirements

Experience RequirementsEducation/Total Experience:
3–4 years of university education after high school (B.Sc. or Diploma).Relevant Experience:
3–4 years of help desk, voice customer service, and support experience with problem-solving involving hardware, software, and networks. [Helpdesk -...rench.xlsx | Excel]Certification RequirementsPreferred MCP/MSCE/MSCA, HDI CSS, or Cisco certification.ITIL V4 or V5 knowledge preferred, especially in: Service DeskIncident ManagementProblem ManagementChange Management

Education RequirementsBachelor’s / Master’s / EquivalentClassification: HCL Confidential – InternalI cleaned up the Excel formatting and converted the content into structured, copy-ready text while preserving the JD’s original meaning.

Other Requirements

Education RequirementsBachelor’s / Master’s / EquivalentClassification: HCL Confidential – InternalI cleaned up the Excel formatting and converted the content into structured, copy-ready text while preserving the JD’s original meaning.