Senior Helpdesk & Operations Administrator - Bilingual

HCL Technologies Limited; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

HCL Technologies Limited is seeking a Sr Administrator (Support & Operations) to join its IT helpdesk team in the United States. The role emphasizes strong verbal and written communication, documentation, and excellent customer handling.

Experience in help desk, problem solving, and cross-functional collaboration is required, with ITIL knowledge preferred. 3–4 years of experience in similar roles, with a background in hardware, software, and networks.

Qualifications

• Bachelor’s or Master’s degree or equivalent.
• 3–4 years of help desk and support experience.
• Experience with hardware, software and networks.
• ITIL knowledge preferred; related certifications are a plus.

Skills

Verbal communication

Written communication

Documentation skills

Customer handling

Cross-functional teamwork

On call

Problem solving

Teamwork

Interpersonal effectiveness

Education

Bachelor's / Diploma

Tools

MS Office

MS Project

Visio

Job description

HCL Technologies Limited is seeking a Sr Administrator (Support & Operations) to join its IT helpdesk team in the United States. The role emphasizes strong verbal and written communication, documentation, and excellent customer handling.

Experience in help desk, problem solving, and cross-functional collaboration is required, with ITIL knowledge preferred. 3–4 years of experience in similar roles, with a background in hardware, software, and networks.