Sr. Administrative Coordinator

TekWissen LLC; Baltimore (MD); On-site; USD 40,000 - 56,000; Full time

Job summary

TekWissen LLC is hiring a Sr. Administrative Coordinator in Baltimore, MD for a 24+ month, onsite temporary assignment.

The role serves as on-site lead for administrative operations across SHWB locations, redeploying to support cross-site needs and resolving logistical and systems issues. Responsibilities include managing complex administrative workflows, EHR operations, and high-volume scheduling for clinics, with a focus on delivering a professional, welcoming patient and student experience.

Qualifications

• Proven leadership in a clinical administrative setting.
• Strong customer service and interpersonal skills.
• Excellent time management and multitasking in a fast-paced clinic.
• Experience with scheduling intakes, psychiatry, specialty care, and vaccine/flu clinics.
• Proficient with Microsoft Office 365.
• Knowledge of EMR/EHR systems and healthcare workflows.

Responsibilities

• Serve as on-site lead for administrative operations across assigned clinical site(s).
• Redeploy to other clinical locations to provide coverage or continuity of service.
• Manage complex administrative workflows, including EHR operations, daily no-show workflows, and insurance documentation review.
• Coordinate intensive scheduling for intakes, psychiatry, and vaccine/flu clinics.
• Review and process medical records requests; handle facilities and IT tickets.
• Support the clinical space to ensure a professional, welcoming environment.
• Assist with new hire setup in coordination with credentialing, IT, facilities, and clinical teams.

Skills

Leadership

Customer service

Time management

Scheduling

Microsoft Office

EMR systems

Tools

EHR/EMR systems

PnC Electronic Health Records

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions tour clients worldwide. The below job opportunity is tone of Our clients whoffer biotechnology product development services. The Company focuses on providing laboratory equipment, chemicals, supplies, and services used in healthcare, scientific research, safety, and education.

Job Title: Sr. Administrative Coordinator

Location: Baltimore, MD 21205

Duration: 24+Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: 8 AM - 5 PM

Job Description:

General Summary

• Client's Division of Student Health & Well-Being (SHWB) supports holistic wellness for students and learners across all nine schools.
• As we enter a new phase of integrated care and cross-campus collaboration, this role offers a unique opportunity thelp shape the future of healthcare services in a rigorous academic setting.
• Our team brings diverse perspectives and identities tour work, prioritizing inclusivity and responsiveness in every aspect of care and support.
• Within this structure, the Administrative Coordinator functions as a site-based operational lead and reports tthe Administrative Manager.
• The Administrative Coordinator role combines advanced administrative expertise, leadership in daily clinic workflows, and ensures an exceptional client experience across SHWB services.
• Thisposition requires flexibility tdeploy tother clinical locations tsupport cross-site needs and will serve as a key point of contact for resolving logistical,facilities, and systems issues on site.

Key Responsibilities and Duties

• Serve as on-site lead for administrative operations across assigned clinical site(s), representing SHWB administrative leadership in daily functions.
• Redeploy tother clinical locations when necessary tprovide coverage or continuity of service.
• Manage complex administrative workflows, including: Point & Click (PnC) Electronic Health Record operations Daily no-show workflows, appointment eligibility checks, and insurance documentation review Intensive scheduling coordination for intakes, psychiatry, specialty care, and vaccine/flu clinics
• Review and process medical records requests Handle facilities and IT-related tickets, including submitting service requests, tracking progress, and ensuring follow-up through tresolution.
• Support physical clinic space tensure a professional, welcoming, and well- functioning environment.
• Support new hire setup in coordination with credentialing specialist, IT, facilities, and clinical teams.

Administrative and Front Desk Functions

• Serve as a warm and informed first point of contact for students and clients.
• Answer phones and facilitate appointment scheduling, clinical communications, and general inquiries.
• Cross-trained in all administrative tasks and responsibilities for Mental Health Services and Primary Care Provide backup coverage for administrative staff.
• Ensure smooth coordination and communication between clinical providers and administrative staff.

Departmental Support

• Participate in event planning and logistics coordination for departmental meetings, trainings, and student engagement efforts.
• Support schedule/template management in the EHR system.
• Update departmental website content in coordination with leadership.
• Maintain working knowledge of university processes.

Special Knowledge, Skills, and Abilities

• Strong leadership skills; ability tmanage performance and provide mentorship Excellent customer service, interpersonal, and conflict resolution skills Strong time management and multitasking abilities in a fast-paced clinical setting Advanced knowledge of EMR systems
• Ability thandle sensitive and confidential information with discretion Proficiency with Microsoft Office 365

TekWissen Group is an equal opportunity employer supporting workforce diversity.