Administrative Coordinator

Randstad USA; Washington (District of Columbia); On-site; USD 52,000 - 66,000; Full time

Job summary

Randstad USA is seeking a Sr Administrative Coordinator to support holistic wellness across campus clinics. The role acts as the on-site operational lead, coordinating daily clinic workflows, front desk activities, and cross-site coverage while ensuring a welcoming, client-centered environment.

Reporting to the Administrative Manager, you will manage EHR operations, scheduling, patient flow, and facilities/IT tickets; assist with new hire setup; and maintain clear communication between clinical

Qualifications

• Strong leadership and mentorship abilities.
• Outstanding customer service and interpersonal skills.
• Excellent time management in a fast-paced clinical setting.
• Advanced knowledge of EMR systems and healthcare workflows.
• Ability to handle sensitive information with discretion.

Responsibilities

• Serve as on-site lead for administrative operations at assigned clinical site(s).
• Redeploy to other locations to provide coverage or continuity of service.

Skills

Leadership

Customer service

Time management

EMR systems

Discretion

Tools

EMR (PnC)

Job description

Randstad is actively seeking a Sr Administrative Coordinator who will be supporting holistic wellness for students and learners across all nine schools. As we enter a new phase of integrated care and cross-campus collaboration, this role offers a unique opportunity to help shape the future of healthcare services in a rigorous academic setting. Our team brings diverse perspectives and identities to our work, prioritizing inclusivity and responsiveness in every aspect of care and support.

Within this structure, the Administrative Coordinator functions as a site-based operational lead and reports to the Administrative Manager. The Administrative Coordinator role combines advanced administrative expertise, leadership in daily clinic workflows, and ensures an exceptional client experience across SHWB services. This position requires flexibility to deploy to other clinical locations to support cross-site needs and will serve as a key point of contact for resolving logistical, facilities, and systems issues on site.

Key Responsibilities and Duties

• Serve as on-site lead for administrative operations across assigned clinical site(s), representing SHWB administrative leadership in daily functions.
• Redeploy to other clinical locations when necessary to provide coverage or continuity of service.

Manage complex administrative workflows, including:

• Point & Click (PnC) Electronic Health Record operations
• Daily no-show workflows, appointment eligibility checks, and insurance documentation review
• Intensive scheduling coordination for intakes, psychiatry, specialty care, and vaccine/flu clinics
• Review and process medical records requests
• Handle facilities and IT-related tickets, including submitting service requests, tracking progress, and ensuring follow-up through to resolution.
• Support physical clinic space to ensure a professional, welcoming, and well-functioning environment.
• Support new hire setup in coordination with credentialing specialist, IT, facilities, and clinical teams.

Administrative and Front Desk Functions

• Serve as a warm and informed first point of contact for students and clients.
• Answer phones and facilitate appointment scheduling, clinical communications, and general inquiries.
• Cross-trained in all administrative tasks and responsibilities for Mental Health Services and Primary Care
• Ensure smooth coordination and communication between clinical providers and administrative staff.

Departmental Support

• Participate in event planning and logistics coordination for departmental meetings, trainings, and student engagement efforts.
• Support schedule/template management in the EHR system.
• Update departmental website content in coordination with leadership.
• Maintain working knowledge of university processes.

Special Knowledge, Skills, and Abilities

• Strong leadership skills; ability to manage performance and provide mentorship
• Excellent customer service, interpersonal, and conflict resolution skills
• Strong time management and multitasking abilities in a fast-paced clinical setting
• Advanced knowledge of EMR systems
• Ability to handle sensitive and confidential information with discretion