Sr Account Operations Analyst- Facilities Management support

CBRE Group, Inc.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

CBRE Group, Inc. is seeking an Operations Management Sr. Analyst to support day-to-day facilities operations for a leading client. You will help manage work orders, track KPIs, and partner with Facilities Management to ensure a seamless workplace experience.

This onsite role in Manhattan, NY requires problem-solving and data-driven decision making, with limited travel. The position emphasizes collaboration, process optimization, and stakeholder communication to drive operational performance.

Qualifications

• Bachelor's Degree preferred with 2-5 years of relevant experience.
• Understanding of existing procedures and standards to solve slightly complex problems.
• Analytical mindset and experience with KPIs and related data reporting.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.

Responsibilities

• Manage the budget preparation process. Research and collect input from multiple internal and external resources.
• Review monthly department budget reports to maintain expense controls. Review commentary and explanation of variances provided by the team. Present to management for review.
• Troubleshoot and resolve escalated inquiries and requests from internal and external clients.
• Evaluate department processes and procedures and identify opportunities to improve service delivery. Make recommendations to management.
• Compile a variety of complex operating, financial, and statistical information reports.
• Oversee the development of project plans and costs. This includes personnel and fiscal requirements to achieve defined objectives.
• Explain complex information to others in straightforward situations.

Skills

Analytical mindset

KPIs & data reporting

Problem solving

Advanced Excel

Strong organizational skills

Financial calculations

Education

Bachelor's degree preferred

2-5 years relevant experience

Tools

Microsoft Office

Job description

About the Role

Join CBRE as an Operations Management Sr. Analyst, where you'll play a key role in supporting day-to-day facilities operations for a leading client. In this position, you'll help manage work orders, track and analyze KPIs, and partner closely with Facilities Management to ensure a seamless workplace experience.

This is a great opportunity for someone who enjoys problem-solving, working with data, and making a direct impact on operational performance.

This is a fully onsite role in Manhattan, NY (Monday-Friday) with very little to no travel required.

What You'll Do

• Manage the budget preparation process. Research and collect input from multiple internal and external resources.

• Review monthly department budget reports to maintain expense controls. Review commentary and explanation of variances provided by the team. Present to management for review.

• Troubleshoot and resolve escalated inquiries and requests from internal and external clients.

• Evaluate department processes and procedures and identify opportunities to improve service delivery. Make recommendations to management.

• Compile a variety of complex operating, financial, and statistical information reports.

• Oversee the development of project plans and costs. This includes personnel and fiscal requirements to achieve defined objectives.

• Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.

• Have a broad knowledge of your own job discipline and some knowledge of several job disciplines within the function.

• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince us to reach an agreement.

• Impact the quality of own work and the work of others on the team.

• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.

• Explain complex information to others in straightforward situations.

What You'll Need

• Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Understanding of existing procedures and standards to solve slightly complex problems.
• Analytical mindset and experience with KPIs and related data reporting.

• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

• Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.

About CBRE:

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimer:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.