Sr. Account Manager, Critical Facilities

CBRE; Lemont (IL); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE in Lemont, IL seeks a Senior Manager for Account Management to lead a multi-purpose facility including data center space, office environment, conference facilities, and amenities. You will lead the on-site team, ensure contractual commitments, and drive a high-performance culture.

You will manage governance, budgeting, reporting, vendor contracts, and safety. Excellent communication and leadership skills are essential; degree preferred with 5–8 years of relevant experience, plus strong MS

Qualifications

• Bachelor's degree preferred with 5–8 years of relevant experience.
• Experience in staffing, training, development, coaching, measuring, and rewarding performance and retention.
• Ability to lead a team and achieve broad operational targets across multiple disciplines.
• Strong communication and organizational skills with a detail-oriented mindset.

Responsibilities

• Oversee on-site Facility Leadership and overall site management.
• Build a high-performance culture and coordinate onsite leadership activities.
• Develop and maintain positive client relationships as the primary liaison.
• Governance: meet contractual commitments, improve methods, and troubleshoot issues.
• Oversee budgeting, forecasting, and standard reporting for the client contract.
• Lead meetings, reporting, and presentations and ensure safe operations.
• Recruit, train, and mentor staff to fit culture and operational needs.

Skills

Communication skills

Attention to detail

Lead cross-functional teams

Staffing & coaching

Client relationship management

Microsoft Office proficiency

Organizational skills

Problem solving under pressure

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

About The Role

As the CBREAccount Management Sr. Manager, you will oversee the team responsible for delivering allkey client associated commitments related to a multi-purpose facility thatprovides a high-performance computing data center space, an office spaceenvironment, state-of-the-art conference facilities and meeting rooms, onsitecafé and catering facilities, and a library.

As the CBREAccount Management Sr. Manager, you will oversee the team responsible for delivering allkey client associated commitments related to a multi-purpose facility thatprovides a high-performance computing data center space, an office spaceenvironment, state-of-the-art conference facilities and meeting rooms, onsitecafé and catering facilities, and a library.

This is part of theOperations Management job function, responsible for coordinating stafffunctions and operations that support the organization's goals and strategies.

What You’ll Do

• Overall On-site Facility Leadership: Accountablefor overall Facility Management of the site.
• High Performing Culture: Focus on continually buildinga high-performance team that accentuates a proactive posture. Internal responsibilities includeprioritizing, coordinating and managing activities across the onsite leadershipteam.
• ClientRelationship: Develop and maintain a positive overall relationshipwith this client is paramount. TheCBRE Account Management Sr.Manager is not only the lead resource that sets the relationship tone, but alsothe client conduit to resolve any facility issues.Lead by exampleand model behaviorsthat are consistent with CBRE RISE values.
• Governance: Ensure the Parties meet all contractual commitments andresponsibilities. Improve and change existing methods, processes, and standardswhere appropriate. Troubleshootescalated open issues and tasks, working closely with both Sr. level internaland client teams. Develop action plans for high-potentialrisks.
• Finance& Budgeting: Oversee the facilitybudget and forecasting process, strategic planning process and standardmanagement reporting. Ultimatelyresponsible for managing the performance of the client contract. Responsible foroverall downstream vendor contract compliance, including vendor set-up, clientinvoicing and expense approval.
• Meetings,Reporting & Presentations: CBRE Account Management Sr. Manager is ultimatelyresponsible for ensuring the CBRE team develops, conducts, reports on, follows upand tracks important topics.
• Safety andSecurity: Continue to drive a culture that places health, safetyand security at the center of the responsibilities at this criticalfacility.
• Supervision & Training: Track the training and development of staff. Impart CBREbest practices. Mentor and coach as needed. Conduct performance evaluations and coaching. Oversee the recruitingand hiring of new employees for cultural and operational fit.

What You’ll Need

• Communicationskills (verbal and written) are essential. Strong communication, capable of bridging discussions between CBRE, theClient, Client’s Client(s) and associated 3rd parties.
• High attention todetail, and strong technical acumen.
• Ability to leadthe exchange of sensitive, complicated, and difficult information, conveyperformance expectations and handle problems, including when dealing withcritical infrastructure topics.
• Bachelor'sDegree preferred with 5 - 8 years of relevant experience. In lieu of a degree,a combination of experience and education will be considered.
• Experiencein the areas of staffing, selection, training, development, coaching,mentoring, measuring, appraising, and rewarding performance and retention ispreferred.
• Leadershipskills to motivate the team to achieve broad operational targets with impactson own job discipline, multiple job disciplines, and department.
• In-depthknowledge of Microsoft Office products. Examples include Word, Excel, Outlook,etc.
• Extensiveorganizational skills and an advanced inquisitive mindset.

:
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Account Manager, Critical Facilities position is $150,000 annually and the maximum salary of $160,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).