Sr. Account Manager - Refinery Services

Arkema; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Arkema seeks a Sr. Account Manager for Refinery Services to drive growth across sulfiding chemicals and catalyst activation services in the U.S. and Canada. You will own forecasts, define project scope with customers, craft offers, lead negotiations, secure orders, and oversee execution of chemical supply and field service projects.

You will manage multiple high-value opportunities, collaborating with a diverse team to ensure top-tier customer experience and flawless project delivery.

Qualifications

• Proven experience in sales and commercial negotiations in refinery or petrochemical markets.
• Proficiency in Salesforce or other CRM, Excel, PowerBI, and Microsoft Office.
• Strong interpersonal, communication, and negotiation skills.
• Ability to work with multidisciplinary teams and maintain strong customer focus.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Demonstrated presentation skills and cultural awareness.
• Willingness to travel frequently to customer sites.

Responsibilities

• Build and execute smart, forward-looking sales call plans that keep your pipeline strong and predictable.
• Use Salesforce to stay ahead of short-and long-term forecasting, opportunity analysis, and customer engagement.
• Lead pricing strategy, craft compelling commercial offers, and negotiate high-value deals with refinery and petrochemical customers.
• Present solutions that differentiate us - then close the deal and manage the relationship through delivery.
• Partner internally to ensure every project is delivered flawlessly and exceeds customer expectations.
• Visit customer sites (40-60% travel) to build relationships, identify new opportunities, and serve as a trusted advisor.
• Capture customer insights to shape future service offerings and support business growth.

Skills

Sales experience

Negotiation

Interpersonal communication

Multitasking

Travel readiness

Education

Bachelor's degree in engineering, Chemistry, or other technical field

Tools

Salesforce

Excel

PowerBI

Microsoft Office

Job description

Job Title: Sr. Account Manager - Refinery Services

Job Title: Sr. Account Manager - Refinery Services

Division: Thiochemicals

Location: Houston, TX /Gulf Coast area

JOB SUMMARY

The Sr. Account Manager is a key commercial leader within the DMDS, DMS, and Carelflex Sales Team, driving growth across a powerhouse portfolio of sulfiding chemicals and catalyst activation services throughout the U.S. and Canada. you'll play a pivotal role in three fast-moving markets - petrochemicals (including steam cracking units), renewable diesel, and oil refining - where our solutions directly support safe, efficient, and reliable operations for major industry players.

This is a highly dynamic sales environment, with multi-step cycles spanning 2 to 12 months. you'll take full ownership of forecasting, defining project scope with customers, crafting compelling commercial offers, leading negotiations, securing purchase orders, and supporting seamless execution of both chemical supply and field service projects.

you'll manage multiple high-value opportunities at once, working in close partnership with a diverse team to ensure best-in-class customer experience and flawless project delivery.

KEY RESPONSIBILITIES

• Build and execute smart, forward-looking sales call plans that keep your pipeline strong and predictable.
• Use Salesforce to stay ahead of short-and long-term forecasting, opportunity analysis, and customer engagement.
• Lead pricing strategy, craft compelling commercial offers, and negotiate high-value deals with refinery and petrochemical customers.
• Present solutions that differentiate us - then close the deal and manage the relationship through delivery.
• Partner internally to ensure every project is delivered flawlessly and exceeds customer expectations.
• Visit customer sites (40-60% travel) to build relationships, identify new opportunities, and serve as a trusted advisor.
• Capture customer insights to shape future service offerings and support business growth.

Marketing & Brand Presence

• Represent our business at industry events and trade shows.
• Bring branding and messaging ideas that elevate our presence in the marketplace.
• Maintain polished, timely reporting through Salesforce and monthly activity summaries.
• Share market intelligence, insights, and wins with global teams to strengthen our global footprint.
• Contribute to internal business reviews, strategy discussions, and peer collaboration.

EXPERIENCE & QUALIFICATIONS REQUIRED

Education: Bachelor's degree in engineering, Chemistry, or other technical field.

Experience, Qualifications & Skills

• Proven experience in sales and commercial negotiations in refinery or petrochemical markets.
• Proficiency in Salesforce or other CRM, Excel, PowerBI, and Microsoft Office
• Strong interpersonal, communication, and negotiation skills.
• Ability to work with multidisciplinary teams and maintain strong customer focus.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Demonstrated presentation skills and cultural awareness.
• Willingness to travel frequently to customer sites.