Account Manager- Downstream Chemicals

bakerhughes; Town of Texas (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Baker Hughes in Houston, TX seeks an Account Manager for downstream chemicals to build strong customer relationships and drive value-driven solutions. You will work with customers, technical and commercial teams to identify opportunities and deliver results.

You will lead a team focused on customer success, ensure operational excellence, and advance account growth with strong communication and problem-solving skills.

Qualifications

• Experience in account management, sales, or related commercial role.
• Experience supporting refinery process treatment, downstream chemicals, or related industrial chemical applications.
• Demonstrated ability to build and maintain strong customer relationships.
• Experience leading teams and driving performance in a customer-focused environment.
• Strong communication and presentation skills.
• Strong interpersonal and relationship-building skills.
• Ability to identify opportunities and develop value-creating solutions.
• Strong organizational skills with the ability to manage multiple priorities and customer requirements.
• Commitment to operational excellence, service delivery, and continuous improvement.

Responsibilities

• Manage strategic customer relationships and drive commercial growth.
• Collaborate with customers, technical teams, and stakeholders to identify opportunities and deliver solutions.
• Lead a team focused on customer success and business performance.
• Provide technical troubleshooting and operational support.
• Communicate with customers and internal teams clearly.
• Lead business reviews and deliver technical presentations.
• Oversee day-to-day refinery chemical process operations for accounts.
• Develop and maintain strong working relationships with customers and team members.
• Ensure compliance with Sales and Service Standards across key accounts.
• Directly lead, coach, and develop a high-performing team.

Skills

Account Management

Sales Experience

Relationship Building

Team Leadership

Communication Skills

Job description

Account Manager- Downstream Chemicals

Are you passionate about building strong customer relationships and delivering value-driven solutions in the downstream chemicals industry?

Do you enjoy identifying growth opportunities, collaborating with customers, and leading teams to drive commercial and operational success?

Partnering with the Best

As an Account Manager , you will be responsible for managing strategic customer relationships, supporting refinery chemical process operations, and driving commercial growth across assigned accounts. You will collaborate with customers, technical teams, and commercial stakeholders to identify opportunities, deliver innovative solutions, and ensure exceptional service execution while leading a team focused on customer success and business performance.

Fueling Your Passion

As an Account Manager , you will leverage your commercial, technical, and relationship management expertise to maximize customer satisfaction, strengthen customer partnerships, and drive business growth. You will serve as a trusted advisor to customers while ensuring operational excellence, supporting account growth initiatives, and developing a high-performing team.

As an Account Manager, you will be responsible for:

• Applying a solid understanding of refinery process operations, utility units, industrial chemical treatment programs, and sales processes to support customer operations and deliver value-driven solutions.
• Providing technical troubleshooting support by utilizing strong mechanical aptitude, laboratory experience, and industry knowledge to identify and resolve operational challenges.
• Demonstrating a comprehensive understanding of customer requirements and refinery market conditions to support account growth, customer satisfaction, and business objectives.
• Communicating effectively with customers, leadership, and internal stakeholders through clear verbal and written communications while delivering technical recommendations and business solutions.
• Building long-term strategic relationships with customers by understanding their business requirements, providing account management support, and identifying sales opportunities.
• Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales activities, and innovative solutions that bring value to customers.
• Leading business reviews and delivering technical presentations to customers, leadership, and internal stakeholders.
• Managing the day-to-day operations of existing refinery chemical process business for customer accounts, technicians, and account representatives.
• Developing strong working relationships with customers and team members through effective communication and interpersonal skills.
• Ensuring compliance with Sales and Service Standards across key customer accounts and commercial activities.
• Directly leading, coaching, and developing a team of employees to achieve business objectives and foster a high-performance culture.

To be successful in this role, you will:

• Have experience in account management, sales, business development, or a related commercial role.
• Have experience supporting refinery process treatment, downstream chemicals, or related industrial chemical applications.
• Have demonstrated experience building and maintaining strong customer relationships.
• Have experience leading teams and driving performance in a customer-focused environment.
• Have strong communication and presentation skills with the ability to engage customers and stakeholders effectively.
• Have strong interpersonal and relationship-building skills.
• Have the ability to identify opportunities and develop solutions that create value for customers.
• Have strong organizational skills with the ability to manage multiple priorities and customer requirements.
• Have strong problem-solving skills and a customer-focused mindset.
• Have a commitment to operational excellence, service delivery, and continuous improvement.

Work in a way that works for you

This role may require schedule flexibility to support customer requirements, business priorities, travel, and commercial activities.

Shift: Monday - Friday | 8:00 AM - 5:00 PM

Work Location: 100% Onsite | Houston, TX

Working with us

Our people are at the heart of our success. We foster a collaborative, inclusive, and performance-driven environment where innovation, teamwork, customer focus, and professional development are encouraged and rewarded.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

What You Can Expect

• Career development and training opportunities
• Medical and wellness benefits
• Financial and retirement pr