Sr. Account Manager Client Success, Innovative Payor Partnerships

LabCorp; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Labcorp is seeking a remote Senior Account Manager to join our Managed Care team. You will manage premier health-plan client relationships, onboarding, escalations, and ongoing operations while coordinating cross-functional teams.

You’ll use CRM and analytics to track renewals, KPI and NPS metrics, and propose tailored value propositions with flexible pricing models. Strong communication and project management skills are essential for long-term client success.

Qualifications

• Bachelor's degree required.
• 5+ years healthcare experience including knowledge of healthcare regulatory requirements.

Responsibilities

• Manage new, innovative client relationships with health plans and payer clients.
• Coordinate outreach and follow up for prospective partners with internal teams.
• Utilize CRM and analytics to maintain client data, track renewals, and generate insights.
• Monitor and report on client success metrics (KPI, NPS, renewal rates).
• Develop understanding of new customer types and align Labcorp products to meet their needs.

Skills

Client relationship management

Project management

Communication

Leadership

Negotiation

Education

Bachelor's degree

Masters preferred

Tools

CRM software

Excel

PowerPoint

Word

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a remote Senior Account Manager to join our Managed Care team.

Responsibilities

• Manage new, innovative client relationships with health plans and other healthcare payer clients and act as the primary point of contact for onboarding, escalations, contractual questions, and ongoing operations.
• Coordinate outreach and follow up for a growing list of prospective partners ensuring alignment and timely engagement across internal teams.
• Utilize CRM and analytic tools to maintain accurate client data, track renewals, and generate actionable insights for decision making.
• Monitor and report on client success metrics (KPI's, NPS, renewal rates, adoption metrics) to ensure long-term satisfaction and retention. Collect and analyze client feedback to drive continuous improvement in service delivery and product offerings.
• Quickly develop an understanding of new customer types, their challenges and business objectives, and proactively think through Labcorp products and solutions to meet their needs while assessing customizations or internal process steps required. Independently navigate those process steps with limited client friction.
• Support the production of unique proposals customized for non-traditional clients including clear and tailored value propositions, novel pricing models to meet client framework, and a wide range of Labcorp products and services.
• Lead internal initiatives in collaboration with cross functional teams to integrate new client types into established processes; this can include tasks such as regulatory approval for a new client, piloting or evidence generating collaborations, or planning of joint strategy sessions.
• Collaborate with operations and product teams to align client expectations with product delivery and identification of mitigation strategies. Partner with sales and product teams to identify opportunities for revenue growth and expanded service adoption.
• Perform customized analytics on operational and financial performance to support informed decision-making and process improvement: sourcing trends, payment timeliness, contract compliance, and management of system access.
• Support sales presentations with an emphasis on ensuring that sales team members are adequately prepared for potential product and operational nuances.
• Influence client and internal timeline expectations and proactively negotiate with internal resources to deliver on SLAs and overall client expectations.

Minimum Qualifications

• Bachelors degree
• 5+ years experience healthcare experience, including knowledge of healthcare regulatory requirements and compliance standards

Additional Job Standards

• Strong ability to act independently in managing client and internal requests
• Demonstrated ability to influence decisions while exercising sound judgment on when to elevate issues to management.
• Proven experience in client success or account management including onboarding and long-term relationship management.
• Skilled at managing multiple deadlines with a keen sense for prioritization.
• Advanced business acumen, including a strong understanding of business priorities, profitability metrics, revenue optimization strategies, market competition, and organizational efficiencies.
• Strong project management skills with ability to lead cross-functional initiatives.
• Advanced understanding of health and wellness strategies and delivery
• Advanced understanding of business planning and execution
• Exceptional communication skills and ability to interact successfully with senior leaders in client organizations
• Strong leadership and client relationship-building skills
• Strong Microsoft Office skills (primarily Excel, PowerPoint, Word)
• Strong writing and editing skills
• Highly detail-oriented writing, editing, and program management capabilities
• Solid grasp of the diagnostic and wellness industries
• Masters level education preferred.

The Innovative Payor Partnerships team is looking for a dynamic, self-motivated, and engaging Senior Account Manager to carry out our company's mission and shape opportunities for continued growth and retention. The Senior Accou