Sr. Account Manager - Archimedes

Archimedes; Des Moines (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Parental Leave

Paid Holidays

401K Match

Adoption Assistance

FSAs

Educational Assistance

Referral Bonus

Job summary

Archimedes, based in Des Moines, IA, seeks a Sr. Account Manager to oversee a key client channel and coordinate internal operational projects.

You will develop positive client relationships, craft solutions to customer problems, support the call center in resolving member escalations, and work with clients to define scope and timelines. This role also owns operational support including member letters and participates in requirements and QA for product development.

Qualifications

• Bachelor’s degree in appropriate field of study or equivalent work experience required.
• 2 years of relevant experience in pharmacy benefits industry; proven experience managing client relationships; knowledge of specialty medication benefits preferred.

Responsibilities

• Develop positive client relationships.
• Develop effective solutions to customer problems.
• Support call center in resolving member escalations and communication back to the client.
• Work with clients to identify, gather information about scope and timelines for client projects.
• Own operational support for client needs including member letters.
• Participate in requirement gathering and QA for product development activities related to client needs.
• Participate in, adhere to, and support compliance, people and culture, and learning programs.
• Perform other duties as assigned

Skills

Client relationships

Problem solving

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Overview

The Sr. Account Manager supports a key channel relationship, combining direct client interaction with internal management of operational projects.

Responsibilities

How do I make an impact on my team?

• Develop positive client relationships.
• Develop effective solutions to customer problems.
• Support call center in resolving member escalations and communication back to the client.
• Work with clients to identify, gather information about scope and timelines for client projects.
• Own operational support for client needs including member letters.
• Participate in requirement gathering and QA for product development activities related to client needs.
• Participate in, adhere to, and support compliance, people and culture, and learning programs.
• Perform other duties as assigned

Qualifications

What our team expects from you?

• Education: Bachelor’s degree in appropriate field of study or equivalent work experience required.

• Experience:
  • 2 years of relevant experience in pharmacy benefits industry.
  • Proven experience successfully managing client relationships.
  • Knowledge of specialty medication benefits preferred.
  • Expert proficiency with Microsoft Office Suite.

What can you expect from Archimedes?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.