Account Manager - NAMER

usemultiplier.com; Northern (KY); Hybrid; USD 70,000 - 120,000; Full time

Job summary

Multiplier is hiring a commercially sharp Account Manager to join a fast-growing global SaaS business, driving growth across our North American customer base. This growth role owns a portfolio, identifies whitespace, builds pipeline, and opens expansion conversations from discovery through to close.

You will develop senior relationships, manage cross-functional collaboration, and partner with Customer Success to turn insights into revenue.

Qualifications

• Experience in B2B SaaS account management or expansion sales.
• Track record of meeting revenue targets.
• Curious, proactive and commercially minded.
• Ability to shape expansion, account planning and deal strategy.

Responsibilities

• Own and grow NAMER portfolio.
• Build expansion pipeline against revenue target.
• Identify cross-sell, upsell, whitespace opportunities.
• Conduct discovery to map 12–24 month growth.
• Engage senior stakeholders and economic buyers.
• Coordinate with HR, Finance, Operations, leadership.
• Lead expansion from qualification to close.
• Align with Customer Success to convert signals into revenue.
• Maintain pipeline discipline and forecasting.

Skills

B2B SaaS

Account Management

Expansion Sales

Customer Success

Job description

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

Account Manager – NAMER

We’re looking for a commercially sharp Account Manager to join a fast-growing global SaaS business and help drive growth across our North American customer base.

This isn’t a traditional account management role focused on BAU and relationship management. It’s a growth role.

You’ll own a portfolio of existing customers and be responsible for finding the opportunity within it - identifying whitespace, creating pipeline, opening new commercial conversations, building senior relationships and taking expansion opportunities from discovery through to close.

What you’ll do

• Own and grow a portfolio of customers across NAMER


• Proactively create and manage expansion pipeline against a revenue target


• Identify cross-sell, upsell and whitespace opportunities across your accounts


• Run strong commercial discovery to understand customers’ 12–24 month growth plans


• Build relationships with senior stakeholders and economic buyers


• Multi-thread across HR, Finance, Operations and leadership


• Own expansion opportunities from qualification through negotiation and close


• Partner closely with Customer Success to turn customer insight and buying signals into revenue


• Maintain strong pipeline discipline and accurate forecasting

What we’re looking for

You’ll likely have experience in B2B SaaS Account Management, Expansion Sales or a highly commercial Customer Success role, with a track record of carrying and delivering against a revenue target.

More importantly, you’re curious, proactive and commercially minded. You don’t wait for pipeline to land in your lap - you know how to uncover an opportunity, create a compelling commercial conversation and navigate complex accounts to get deals done.

You’ll be joining while the AM function is evolving, so you’ll also have the opportunity to help shape how we approach expansion, account planning and deal strategy.

If you like being given a customer base and asking "where’s the opportunity?" I’d love to hear from y