Sr. Account Manager

ecoATM | Gazelle; United States; Remote; USD 125,000 - 145,000; Full time

Job summary

ecoATM | Gazelle is seeking a Senior Manager of Account Management to own and grow a portfolio of retail partnerships. This remote role requires deep experience managing large multi-stakeholder accounts, turning data into actionable plans, and maintaining strong retailer relationships.

You will analyze performance, lead quarterly reviews, and collaborate with marketing, operations, and compliance to expand kiosk placements while championing the voice of the customer.

Qualifications

• 8+ years of account management, retail partnerships, or related experience, ideally at Senior Manager or Director level.
• Advanced Excel skills; comfortable manipulating and interpreting large datasets.
• Experience with Salesforce or a comparable CRM.
• Strong PowerPoint and executive presentation skills.
• Comfortable operating with a high degree of autonomy in a remote environment.

Responsibilities

• Account Ownership: Own the relationship and act as the primary point of contact for assigned retail accounts.
• Account Planning: Build and execute plans that grow kiosk placements and performance.
• Data-Driven Insights: Analyze retailer and internal performance data to identify issues and build data-backed recommendations.
• Business Reviews: Lead Quarterly Business Reviews and joint planning with retailers.
• Executive Relationships: Cultivate relationships across a retailer’s HQ to multi-thread the relationship.
• Escalation Management: Resolve problems urgently and coordinate internally.
• Marketing Partnership: Collaborate with marketing to increase kiosk visibility and foot traffic.
• Cross-Functional Coordination: Work with operations and regulatory teams to install kiosks smoothly.
• Market Awareness: Track industry trends and opportunities within accounts.
• Business Development Support: Partner on channel expansion and onboarding of new accounts.
• Forecasting & Planning: Manage account installation and removal forecasts.
• Customer Advocacy: Represent the customer inside the company.

Skills

Account management

Retail partnerships

Advanced Excel

Salesforce

PowerPoint

Executive presentation skills

Autonomy in remote environment

Bachelor’s degree (preferred)

Education

Bachelor’s degree in business, Marketing, or related field

Tools

Salesforce

Job description

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,500 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

ecoATM is looking for an experienced, strategic Senior Manager of Account Management to own and grow a portfolio of our retail partnerships. This is a senior individual-contributor role built for someone with real account management chops — someone who can dig into the numbers and turn them into a presentation that lands in the room, stay organized while juggling hundreds of store launches at once, transform a chaotic spreadsheet into something genuinely useful, and keep a retailer relationship strong even when things get bumpy.

This role carries all the seniority, scope, and autonomy of a Senior Manager or Director-level account leader — without the people-management load. It’s built for someone who wants to stay close to the account, not manage a team.

What You Will Do:

• Account Ownership: Own the relationship and act as the primary point of contact for your assigned retail accounts.
• Account Planning: Build and execute account plans that grow kiosk placements, improve performance, and deepen ecoATM’s integration with each partner.
• Data-Driven Insights: Analyze retailer and internal performance data toidentifyissuesand build data-backed recommendations for new placements and optimization.
• Business Reviews: Lead Quarterly Business Reviews and joint business planning that connect ecoATM’s performance to each retailer’s own strategic and financial priorities.
• Executive & Stakeholder Relationships: Cultivate relationships across a retailer’s HQ — merchandising, operations, real estate/asset protection, sustainability — to multi-thread the relationship and reduce single-point-of-contact risk.
• Escalation Management: Manage problem resolution with urgency,conductingroot-causeanalysisand coordinating internally to protect the partnership.
• Marketing Partnership :Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in-store awareness and customer engagement.
• Cross-Functional Coordination: Work closely withoperations & regulatory teamsto execute new kioskinstallssmoothly.
• Market Awareness: Track industry trends and competitive activity, using real-time insight to spot new opportunities within your accounts.
• Business Development Support: Partner with the Business Development team on channel expansion opportunities and the onboarding of newly signed accounts within your territory.
• Forecasting & Planning :Manage account levelinstallation and removal forecasts
• Customer Advocacy: Serve as the internal voice of the customer, ensuring retailer feedback shapes product, marketing, and operational decisions.

Your Qualifications:

• 8+ years of account management, retail partnerships, or related experience, ideally including time at Senior Manager or Director level
• Proven record of growing complex, multi-stakeholder retail accounts and hitting revenue/performance targets
• Advanced Excel skills; comfortable manipulating and interpreting large datasets without leaning on a data team
• Experience with Salesforce or a comparable CRM
• Strong PowerPoint and executive presentation skills
• Comfortable operating with a high degree of autonomy in a remote, fast-paced environment
• Bachelor’s degree in business, Marketing, or related field preferred

Location:

• Remote; must reside in the United States

Compensation:

• Salary Range: $125K to $145K
• This position may also be eligible for short-term incentives

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162(“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ecoATM | Gazelle’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.